Support on SonicWall Products, Services and Solutions
Browse Knowledgebase by Category
EX SSL-VPN: Unable to import license file and shows an error message That system has been tampered
03/26/2020 6 11789
EX SSL-VPN: Unable to import license file and shows an error message That system has been tampered with applying license would prevent the system.
When customers try to import a license file after RMA license transfer from old to new it shows the following error message:
" The system has been tampered with applying license would prevent the running system"
You could see the following error message logs displayed on /var/log/aventail/managment.log
Sep 6 14:27:36 AMC@127.0.0.1 local4.err AMC: 2012-09-06 14:27:36 -0700 ERROR com.aventail.mgmt.util.FIPSUtil - avverify --csp result: /usr/local/aventail/bin/avverify:verifying /usr/local/app/mgmt-server/datastore/pending/sysconf/webagent.key: FAILED (-2)
Sep 6 14:27:36 AMC@127.0.0.1 local4.err AMC: 2012-09-06 14:27:36 -0700 ERROR com.aventail.mgmt.util.FIPSUtil - FIPS: The file system appears to have been tampered with. Not entering FIPS-mode.
Sep 6 14:27:36 AMC@127.0.0.1 local4.warning AMC: 2012-09-06 14:27:36 -0700 WARNING com.aventail.mgmt.licensing.LicenseManager - Could not parse the license file being imported
- SSH to appliance using serial console
- Run a #config_reset on new device
- Re-configure the appliance with basic settings like Network, password and DNS settings
- Login to AMC console
- Import the license file before import your configuration, it should work fine.