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EX SSL-VPN: Log Messages for EPC Zone Classification
03/26/2020 
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Description
EX SSL-VPN: Log Messages for EPC Zone Classification
Resolution
Overview
This article describes what is recorded in the log files when a user's computer is classified during EPC (End Point Control) interrogation.
More Information
The type of message that is logged depends on the logging level:
- At INFO, messages for each zone classification attempt are logged
- At VERBOSE, messages describe the reason why zone classification failed
| Log Level | Text of Error Message | Description of Error |
| INFO | avtZone(<name>): No client profiles, zone ALWAYS matches. | Indicates that this zone matched because it has no signatures and will match ANY zone query. |
| INFO | avtZone(<name>): Match for Client Profile '<name>' | Indicates a successful zone match, and which client profile it matched for this zone. |
| INFO | avtZone(<name>): Using default zone in avtRealm(<name>). | Indicates that the default zone in the realm was used because no other matching zone was found. |
| INFO | avtZone(<name>): Using connect zone in avtRealm(<name>). | Indicates that the connect zone in the realm was used because this is a Connect proxy connection with no EPC info. |
| INFO | avtZone(<name>): Using global default zone. | Indicates that the global default zone was used because no other matching zone was found in the realm, and no default zone was found in the realm. |
| VERBOSE | avtZone(<name>): No Match, Unable to find any Client Profile that matches. | Unable to find any client profile (signature) that matched; did not match this zone. |
| VERBOSE | avtZone(<name>): No Match platform: Client Profile '<name>', connection='<name>', policy='<name>' | The platform of the user's system was different from the platform in the client profile so the client profile will not match. The value (policy='<name>') is reported in the policy file. |
| VERBOSE | avtZone(<name>): No match for Client Profile '<name>', artifact '<name>' has false value. | A required artifact returned a false value, which resulted in the zone not matching. |
| VERBOSE | avtZone(name): No match for Client Profile '<name>', artifact '<name>' was not returned by macro interrogator. | A required artifact was not found in the list returned by the macro interrogator, which resulted in the zone not matching. |
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