EX SSL-VPN: Factory Reset Tool on EX6000/EX7000 Causes Licensing and Network Interfaces to Malfunct

03/26/2020 4 12938

DESCRIPTION:
EX SSL-VPN: Factory Reset Tool on EX6000/EX7000 Causes Licensing and Network Interfaces to Malfunction

RESOLUTION:

Problem Definition:

After running Factory Reset (factory_reset_tool) on an SRA EX6000 or SRA EX7000 to restore the appliance to its original state, and then going through initial setup, the network interfaces on the appliance are not configured properly with a MAC address. Attempts to apply a license to the appliance after it has been reset will fail.

Resolution or Workaround:

This issue occurs because a special filesystem is not automatically mounted to the appliance after Factory Reset has been run.  This issue will be fixed in appliance release 9.0.3.  Until that release is available, customers can perform the following steps to correct this problem on their appliance(s).

Warning  Use the command line at your own risk, and always back up your configuration before performing hand edits. SonicWall strongly recommends that users not familiar or comfortable with the "vi" command or the command line contact SonicWall product support for assistance. See KB item #2500 for some suggestions on enabling SSH access to the appliance and getting onto the command line.

1. After running Factory Reset, rebooting the appliance, and then running through the initial setup, log in to the appliance on the command line.
2. Using vi, edit /etc/fstab.
3. Add the following line to the bottom of this file:
   /dev/hda1    /cf        ext2    ro,auto            0    1
4. Save the file and close vi.
5. Reboot the appliance.
6. After rebooting the appliance, the network interfaces will be assigned the proper MAC address and appliance licensing will work normally.

Tracking:

BugID: 75090