-
Products
-
SonicPlatform
SonicPlatform is the cybersecurity platform purpose-built for MSPs, making managing complex security environments among multiple tenants easy and streamlined.
Discover More
-
-
Solutions
-
Federal
Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
Learn MoreFederalProtect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
Learn More - Industries
- Use Cases
-
-
Partners
-
Partner Portal
Access to deal registration, MDF, sales and marketing tools, training and more
Learn MorePartner PortalAccess to deal registration, MDF, sales and marketing tools, training and more
Learn More - SonicWall Partners
- Partner Resources
-
-
Support
-
Support Portal
Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials
Learn MoreSupport PortalFind answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials
Learn More - Support
- Resources
- Capture Labs
-
- Company
- Contact Us
EX SSL-VPN: Connect Tunnel Installation Fails if Remote Access Connection Manager Service is Disabl
03/26/2020 
10 People found this article helpful
486,339 Views
Description
EX SSL-VPN: Connect Tunnel Installation Fails if Remote Access Connection Manager Service is Disabled
Resolution
Problem Description
The installation of Connect tunnel fails if the Remote Access Connection Manager Service is disabled in Windows. The installation will appear to complete successfully, but no components will actually get installed onto the system.
Resolution
Set the Remote Access Connection Manager service's Startup Type to Manual, instead of Disabled (Manual is the default startup setting). To change the Startup Type, open the Services control application by typing services.msc in a Run dialog window and right-click Remote Access Connection Manager Service.
More Information
Error messages in ngsetup.log which indicate this problem are the following:
15:51:26: CreateNgPhonebookEntry[entry=Aventail VPN Connection] failed, status 87
15:51:26: Failed to create connectoid 'Aventail VPN Connection' error is - 87.
Tracking
BugID: 35711
Related Articles
- How to Set Timeout for Inactive Tunnel Connections
- Commands for silent installation of NetExtender via CMD line
- Users on Netextender 10.3.0 version failing to connect with the following error message " Cannot get a response from the server "
YES
NO