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EX SSL-VPN: Aventail Access Manager (AAM) /Secure End Point Manager fails to upgrade on post Micros
03/26/2020 
5 People found this article helpful
488,371 Views
Description
EX SSL-VPN: Aventail Access Manager (AAM) /Secure End Point Manager fails to upgrade on post Microsoft Security update KB2918614
Resolution
Problem Definition:
Upgrade of SMA Secure Endpoint Manager / Aventail Access Manager fails on Windows PC when UAC is ON. (With Windows Update KB2918614).
Resolution or Workaround:
SonicWall Engineering have found issue with upgrade of AAM / Secure Endpoint Manager on Windows machines with Security Update KB2918614. SonicWall Engineering is currently working on high priority to address this issue.
Workaround:
Uninstall SEM /AAM agents using ClientCleanup utility & reboot the pc to try fresh installation of SMA /AAM agents during Workplace access. This article would be updated on time to time basis with SonicWall Engineering analysis and recommendations.
Note: This issue even affects Windows 8.1 irrespective of UAC state.
Tracking ID: 150781 & 150722
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Categories
- Firewalls > TZ Series
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- Firewalls > SonicWall NSA Series
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