Error: User doesn't belong to SSLVPN service group when connecting to SSL-VPN

08/19/2021 1388 24047

DESCRIPTION:

When connecting to UTM SSL-VPN, either using the NetExtender client or a browser, users get the following error, User doesn't belong to SSLVPN service group.
 
This error is because the user attempting the connection, or the group the user belong to, does not belong to the SSLVPN Services group. This KB article describes how to add a user and a user group to the SSLVPN Services group.

RESOLUTION:

Resolution for SonicOS 7.X

This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware.

1. Login to the SonicWall management interface
2. Navigate to the DEVICE | Users | Local Users page
3. Click the Configure button under the user to edit the user
4. Click on the Groups tab
5. Scroll down and select SSLVPN Services under User Groups
6. Click on the right arrow to add the user to the Selected Users Groups box
7. Click on Save
   
   
   

To add a user group to the SSLVPN Services group

1. Navigate to the DEVICE |Users | Local Groups page
2. Click the Configure button under the SSLVPN Services group to edit the group
3. Click on the Members tab
4. Scroll down and select the user group under Group Memberships
   
5. Click on the right arrow to add the user to the Selected User Groups box
6. Click on Save
   
   
   
   
   
   

Resolution for SonicOS 6.5

This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.

1. Login to the SonicWall management interface
2. Navigate to the Manage tab
3. Go to Users | Local Users & Groups page
4. Click on the Local Users tab
5. Click the Configure button next to the user to edit it
6. Click on the Groups tab
7. Scroll down and select SSLVPN Services under User Groups
8. Click on the right arrow to add the user to the Member Of box
9. Click on OK.
   
   
   

To add a user group to the SSLVPN Services group

1. Navigate to the Manage tab
2. Go to Users | Local Users & Groups page
3. Click on the Local Groups tab
4. Click the Configure button under the SSLVPN Services group to edit the group
5. Click on the Members tab
6. Scroll down and select the user group under Group Memberships
   
7. Click on the right arrow to add the user to the Member Users and Groups box
8. Click on OK.