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Error "Connection failure: no routes found!" in Netextender for SSLVPN connection
10/14/2021 
1,117 People found this article helpful
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Description
When client connects to SonicWall SSL-VPN using Netextender from his computer he will get the error "Connection failure: no routes found!" as below.
Cause
The reason for this error is, that no Address Objects was selected in the Client Routes of the SSL VPN settings as below.
Resolution
Resolution for SonicOS 6.5
This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.
The resolution for this issue is to add the required Address Object in the Client Routes section as below and accept the changes.
- Login to your SonicWall Management page.
- Navigate to Manage > SSL VPN > Client Settings, Click on Configure, under Client Routes
- on the right side select required Address Object in Add Client Routes.
- Click Accept at the bottom of the page to accept the changes.
The below resolution is for customers using SonicOS 6.2 and earlier firmware. For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware. The resolution for this issue is to add the required Address Object in the Client Routes section as below and accept the changes. It will be update at the bottom of that section as shown in the below picture. Resolution for SonicOS 6.2 and Below
In Gen 5 - SonicOS (5.8 & below) and Gen 6 - SonicOS (6.1 & above)
In Gen 5 -SonicOS (5.9 & above)
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Categories
- Firewalls > TZ Series
- Firewalls > SonicWall NSA Series
- Firewalls > SonicWall SuperMassive 9000 Series
- Firewalls > SonicWall SuperMassive E10000 Series
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