Error "Connection failure: no routes found!" in Netextender for SSLVPN connection

10/14/2021 1116 20540

DESCRIPTION:

CAUSE:

The reason for this error is, that no Address Objects was selected in the Client Routes of the SSL VPN settings as below.

RESOLUTION:

Resolution for SonicOS 6.5

This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.

The resolution for this issue is to add the required Address Object in the Client Routes section as below and accept the changes.

• Login to your SonicWall Management page.
• Navigate to Manage > SSL VPN > Client Settings, Click on Configure, under Client Routes
• on the right side select required Address Object in Add Client Routes.
• Click Accept at the bottom of the page to accept the changes.
  

Resolution for SonicOS 6.2 and Below

The below resolution is for customers using SonicOS 6.2 and earlier firmware. For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware.

The resolution for this issue is to add the required Address Object in the Client Routes section as below and accept the changes.

In Gen 5 - SonicOS (5.8 & below) and Gen 6 - SonicOS (6.1 & above)

• Login to your SonicWall Management page.
• Navigate to SSL VPN > Client Routes, on the right side select required Address Object in Add Client Routes.
• Click Accept at the top of the page to accept the changes.

 It will be update at the bottom of that section as shown in the below picture.





In Gen 5 -SonicOS (5.9 & above)

• Login to your SonicWall management page.
• Navigate to SSL VPN > Client Settings, on the right side configure Default Device Profile used by SSL VPN.
• Go to the Client Routes tab, add required Address Objects from Networks to Client Routes.
• Click the OK button to accept the changes.