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Error "Connection failure: no routes found!" in Netextender for SSLVPN connection

10/14/2021 1,119 People found this article helpful 105,498 Views

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    Description

    When client connects to SonicWall SSL-VPN using Netextender from his computer he will get the error "Connection failure: no routes found!" as below.

    Image

    Cause

    The reason for this error is, that no Address Objects was selected in the Client Routes of the SSL VPN settings as below.

    Image
    Image

    Resolution

    Resolution for SonicOS 6.5

    This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.

    The resolution for this issue is to add the required Address Object in the Client Routes section as below and accept the changes.

    • Login to your SonicWall Management page.
    • Navigate to Manage > SSL VPN > Client Settings, Click on Configure, under Client Routes
    • on the right side select required Address Object in Add Client Routes.
    • Click Accept at the bottom of the page to accept the changes.

     

    Image

    Resolution for SonicOS 6.2 and Below

    The below resolution is for customers using SonicOS 6.2 and earlier firmware. For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware.

    The resolution for this issue is to add the required Address Object in the Client Routes section as below and accept the changes.


    In Gen 5 - SonicOS (5.8 & below) and Gen 6 - SonicOS (6.1 & above)

    • Login to your SonicWall Management page.
    • Navigate to SSL VPN > Client Routes, on the right side select required Address Object in Add Client Routes.
    • Click Accept at the top of the page to accept the changes.

     It will be update at the bottom of that section as shown in the below picture.


    Image


    In Gen 5 -SonicOS (5.9 & above)

    • Login to your SonicWall management page.
    • Navigate to SSL VPN > Client Settings, on the right side configure Default Device Profile used by SSL VPN.
    • Go to the Client Routes tab, add required Address Objects from Networks to Client Routes.
    • Click the OK button to accept the changes.



    Image

    Related Articles

    • ‘Error sending one-time password’ encountered when connecting to NetExtender
    • Supported SonicWall and 3rd party SFP and SFP+ modules that can be used with SonicWall NSsp series
    • Supported SonicWall and 3rd party SFP and SFP+ modules that can be used with SonicWall NSA series

    Categories

    • Firewalls > TZ Series
    • Firewalls > SonicWall NSA Series
    • Firewalls > SonicWall SuperMassive 9000 Series
    • Firewalls > SonicWall SuperMassive E10000 Series

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