- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
-
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
-
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
-
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
-
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
-
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
-
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
-
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
-
- Support Widget
Enterprise Secure Mobile Access - Virtual Appliance Upgrade to 12.x Fails
03/26/2020 
34 People found this article helpful
93,845 Views
Description
In the 12.0 release, the Linux kernel will no longer support the network adapter type that was used in our OVA definitions up through 11.3.0. This applies to both Enterprise Secure Mobile Access and Central Management Service virtual appliances hosted on VMware ESXi.
Resolution
The following Central Management Server migrations are known to have issues...
11.2.0 upgrading to 12.0.0 - UPGRADE FAILS
11.3.0 upgrading to 12.0.0 - UPGRADE FAILS
Note: 11.4.0 upgrading to 12.0.0 - Works as expected
The following Enterprise Secure Mobile Access migrations are known to have issues...
10.7.2 upgraded to 11.4.0 - upgrading to 12.0.0 - UPGRADE FAILS
11.2.0 upgraded to 11.4.0 - upgrading to 12.0.0 - UPGRADE FAILS
11.3.0 upgraded to 11.4.0 - upgrading to 12.0.0 - UPGRADE FAILS
11.3.0 upgrading to 12.0.0 - UPGRADE FAILS
10.7.2 upgrading to 12.0.0 - UPGRADE FAILS
11.2.0 upgrading to 12.0.0 - UPGRADE FAILS
Note: 11.4.0 upgrading to 12.0.0 - Works as expected
There are 2 workarounds to resolve this issue...
OPTION 1: Upgrade to 11.4 and delete both network adapters (after noting which networks they are attached to), add two NEW network adapters of the 'VMXNET3' variety. Then reboot the virtual machine and proceed with an upgrade to 12.0.0.
OPTION 2: Another approach to this that may be simpler is to export the configuration from the current virtual machine, deploy a new 12.0.0 virtual machine, and then import the config into the new machine.
Related Articles
- CT with Device Guard is stuck on Identifying when GVC Client is installed
- SMA1000: CT compatibility with 3rd party VPN clients like GVC, Citrix and Fortinet
- How can I upgrade firmware in SMA 1000 series appliance?
YES
NO