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Enterprise Secure Mobile Access - Virtual Appliance Upgrade to 12.x Fails

03/26/2020 34 People found this article helpful 93,845 Views

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    Description

    In the 12.0 release, the Linux kernel will no longer support the network adapter type that was used in our OVA definitions up through 11.3.0. This applies to both Enterprise Secure Mobile Access and Central Management Service virtual appliances hosted on VMware ESXi.

    Resolution

    The following Central Management Server migrations are known to have issues...
    11.2.0 upgrading to 12.0.0 - UPGRADE FAILS
    11.3.0 upgrading to 12.0.0 - UPGRADE FAILS

    Note: 11.4.0 upgrading to 12.0.0 - Works as expected

    The following Enterprise Secure Mobile Access migrations are known to have issues...
    10.7.2 upgraded to 11.4.0 - upgrading to 12.0.0 - UPGRADE FAILS
    11.2.0 upgraded to 11.4.0 - upgrading to 12.0.0 - UPGRADE FAILS
    11.3.0 upgraded to 11.4.0 - upgrading to 12.0.0 - UPGRADE FAILS
    11.3.0 upgrading to 12.0.0 - UPGRADE FAILS
    10.7.2 upgrading to 12.0.0 - UPGRADE FAILS 
    11.2.0 upgrading to 12.0.0 - UPGRADE FAILS

    Note: 11.4.0 upgrading to 12.0.0 - Works as expected

    There are 2 workarounds to resolve this issue...
    OPTION 1: Upgrade to 11.4 and delete both network adapters (after noting which networks they are attached to), add two NEW network adapters of the 'VMXNET3' variety. Then reboot the virtual machine and proceed with an upgrade to 12.0.0.
    OPTION 2: Another approach to this that may be simpler is to export the configuration from the current virtual machine, deploy a new 12.0.0 virtual machine, and then import the config into the new machine.

    Related Articles

    • CT with Device Guard is stuck on Identifying when GVC Client is installed
    • SMA1000: CT compatibility with 3rd party VPN clients like GVC, Citrix and Fortinet
    • How can I upgrade firmware in SMA 1000 series appliance?

    Categories

    • Secure Mobile Access > SMA 1000 Series

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