Support

CATEGORY: Email Security

10/11/2021 0 1015

This article comprises SonicWall knowledge base articles to help download diagnostic information. Firewall: How can I download required tech support files (TSR, Settings, GUI Logs, Trace Logs)?   Capture Client: How do I send Capture Client TSR to tech support? How to collect technical support report from a MAC OS for Capture Client?   Secure Remote Acess : How can I download tech support report (TSR) and configuration file from an SRA appliance?   Secure Mobile Access: How To get HTML5 logs for SonicWall technical support? How To enable and export debug logs?   Email Security: How do I download technical support package and snapshot backup file? How can I download TSP (Technical Support Package) log file from SonicWall Email Security device?   Management and Reporting: How to download tech support reports from SonicWall GMS and SonicWall Analyzer? How to download tech support reports from SonicWall Analytics?

Product(s):
Firewalls>TZ Series
Email Security>Email Security Appliance

09/21/2021 21 4209

NOTE: Per recommendations from Microsoft (Click here), follow this KB to reduce the likelihood O365 will throttle inbound messages from SonicWall Hosted Email Security and thus, create delivery delays. In O365Login to Microsoft Exchange Admin Center as an Admin of the OrganizationOn the Left Navigation Bar, select Connectors (https://admin.exchange.microsoft.com/#/connectors)Click on “Add a connector” to add and configure a new Connector that applies security policy for emails routed from SonicWall Hosted Email Security. On the “Add a connector” Wizard.New ConnectorSelect “Partner organization” as “Connection from” for the New Connector. The only option for “Connection to” will be “Office 365”. Click Next. NameConfigure the Name for the Connector as “Inbound Email From SonicWall HES” and opt to “Turn it on”. Click Next.Authenticating sent emailSelect "By verifying that the IP address of the sending server matches one of the following IP addresses, which belong to your partner organizationPlease add the following individual IP addresses.Do not summarize into a CIDR notated Subnet as that will include additional IP addresses.

Product(s):
Email Security>Hosted Email Security
Email Security>Hosted Email Security>Network Architecture

08/10/2021 1050 13279

Phishing attacks are a form of fraud. They use email with fraudulent content to steal consumers' personal identity data and financial account credentials. According to a recent SonicWall Cyber Threat Report, more than 90% of cyber-attacks begin with a successful phishing campaign that often starts with malware. About 66% of malware installed in a computer comes from a malicious email attachment.  This anti-phishing technique allows administrative management of incoming email. To activate, control, or customize your anti-phishing technique, select the Anti-Phishing option found  on ES UI to take action on messages that are phishing attacks or that are likely to contain phishing attacks.

Product(s):
Email Security>Email Security Appliance
Email Security>Email Security Software
Email Security>Hosted Email Security

07/08/2021 1547 26949

This FAQ covers Email Security: SonicWall Hosted Email Security.

Product(s):
Email Security>Hosted Email Security

06/30/2021 37 14077

This article contains the installation procedures and configuration guidelines for deploying the SonicWall Email Security Virtual Appliance on a server on your network.The SonicWall Email Security Virtual Appliance includes a software appliance, which has been pre-installed and pre-configured for VMware environments, and allows for the secure and easy development of SonicWall Email Security solutions within a virtual environment.Supported PlatformsThe elements of basic VMware structure must be implemented prior to deploying the SonicWall ES Virtual Appliance. The following VMware platforms are supported:ESXi 6.xESXi 6.0ESXi 5.5ESXi 5.1You can use the following client applications to import the image and configure the virtual settings:VMware vSphere provides infrastructure and application services in a graphical user interface for ESX/ESXi, included with ESX/ESXi. Provides Thick Provisioning when deploying a SonicWall SRA Virtual Appliance.RequirementsThe following are the minimum requirements for the SonicWall ES Virtual Appliance. Please refer to the release notes of respective ES Virtual Appliance version that you're deploying for the minimum requirement as these varies from version to version.

Product(s):
Email Security>Email Security Appliance
Email Security>Email Security Virtual

06/14/2021 996 12566

"Send copy to" or "download" option in Message Log/junk box does not work

Product(s):
Email Security>Email Security Appliance
Email Security>Email Security Software
Email Security>Email Security Virtual

06/09/2021 0 983

Here is a brief description of enabling SNMP on SonicWall email security, currently supported SNMP stats and navigation to download MIB file.

Product(s):
Email Security>Email Security Software
Email Security>Email Security Appliance

05/27/2021 1 960

When a good email is caught as Spam/phishing/virus the sample must be downloaded from Junk box and sent to technical support for analyzing header information. This article details steps for downloading an email message from junk box.

Product(s):
Email Security>Email Security Appliance
Email Security>Email Security Software
Email Security>Hosted Email Security
Email Security>Email Security Virtual
Email Security>Email Security Appliance>Anti-Spam

05/27/2021 0 974

Connection ManagementIn order to bypass emails or domains that are blocked due to Grid IP reputation, Denial of Service (DoS) attack protection, Quality of Service, Bounce Address Tag Validation (BATV), Greylisting, and Disable strict MAIL FROM checking you can add these IPs to allowed list in Connection Management.Allowed IP AddressesUse this page to manage the list of addresses you want to exempt from Connection Management restrictions. If connections are not rejected until after all recipients are known, sender domains and email addresses may be entered as well.When the SMTP server receives a connection from an IP address on this list, it always accepts the TCP/IP connection. Connections from that IP address will not be throttled, deferred, or blocked, regardless of the settings on the Connection Management page. Email from that IP address will still be filtered for spam and other email threats.Navigate to System Setup | Security Services | Connection Management.Click the Edit Allowed list button. ( This is at the bottom of the page)In the text box, type the IP address you want to add.

Product(s):
Email Security>Email Security Appliance>Connection Management
Email Security>Email Security Appliance>Network Architecture

05/24/2021 1304 18855

This article describes how to upgrade firmware on an Email Security appliance.

Product(s):
Email Security>Email Security Appliance
Email Security>Email Security Software
Email Security>Hosted Email Security