Support

CATEGORY: Email Security

04/09/2021 1296 17508

This article describes how to upgrade firmware on an Email Security appliance.

Product(s):
Email Security>Email Security Appliance
Email Security>Email Security Software
Email Security>Hosted Email Security

04/08/2021 0 890

NOTE: Recommendations from Microsoft. For more details, please follow: https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/non-delivery-reports-in-exchange-online/fix-error-code-451-4-7-500-699-asxxx-in-exchange-online.In O365Login to Microsoft Exchange Admin Center as an Admin of the OrganizationOn the Left Navigation Bar, select Connectors (https://admin.exchange.microsoft.com/#/connectors)Click on “Add a connector” to add and configure a new Connector that applies security policy for emails routed from SonicWall Hosted Email Security. On the “Add a connector” Wizard.New ConnectorSelect “Partner organization” as “Connection from” for the New Connector. The only option for “Connection to” will be “Office 365”. Click Next. NameConfigure the Name for the Connector as “Inbound Email From SonicWall HES” and opt to “Turn it on”. Click Next.Authenticating sent emailIdentify the Partner Organization based on IP Address by adding the IP of Hosted Email Security (204.212.170.10, 173.240.214.101-121. For Europe only add 173.240.221.21 173.240.221. 22-29). Click on +, Add the IP and Click NextReview ConnectorReview the Configuration of the new Connector. And click “Create Connector”Saving the connector will ensure that the security restrictions are applied on email messages from SonicWall Hosted Email Security.

Product(s):
Email Security>Hosted Email Security
Email Security>Hosted Email Security>Network Architecture

01/06/2021 40 14093

In order for Hosted Email Security (HES) to work with On-prem solutions the Firewall will need the Nat Policies and Access Rules described below.

Product(s):
Firewalls>TZ Series>Networking
Firewalls>SonicWall NSA Series>Networking
Firewalls>SonicWall SuperMassive 9000 Series>Networking
Email Security>Hosted Email Security>Network Architecture

12/16/2020 1535 25566

This FAQ covers Email Security: SonicWall Hosted Email Security.

Product(s):
Email Security>Hosted Email Security

11/26/2020 183 15877

The upgrade path for Email Security Appliances is:7.2.x7.3.27.4.98.0.88.2.18.3.29.0.X (Upgrade to the latest version in the 9.0 branch which is 9.0.6)9.1.X (Upgrade to the latest version in the 9.1 branch which is 9.1.3)9.2.X (Upgrade to the latest version in the 9.2 branch which is 9.2.2)10.0.X NOTE: Firmware version 9.2.x and newer are only supported on 64-bit platforms  TIP: After every upgrade step, let the ES Appliance process mail for at least 30 minutes before completing the next step in the upgrade path. CAUTION: Skipping a version in the upgrade path will result in file corruption that may render the appliance unusable.

Product(s):
Email Security>Email Security Appliance>Firmware
Email Security>Email Security Software>Firmware
Email Security>Email Security Virtual>Firmware

09/18/2020 4 1909

This article describes how to downgrade firmware on an Email Security Appliance. NOTE: On-premise customers are strongly recommended to backup the configuration before upgrading or downgrading software.  

Product(s):
Email Security>Email Security Appliance
Email Security>Email Security Virtual

07/24/2020 9 4301

Login to Hosted Email Security. Using your admin@yourdomain.com credentials.Navigate to Manage | Server | Azure Active Directory. In Azure Active Directory Configuration fill out the form.Friendly Name is the name that you will use to identify the domain AD configuration.Tenant ID and Primary Domain are available in the Microsoft Azure portal under Manage Azure active Directory.Admin Email Address is the Azure admin email address for AD connection.Sign in to Microsoft Azure using your domain admin email address  e.g. admin@yourdomain.com this is the email ID you used to create the account in Azure.Once logged in go to Manage Azure Active Directory and click on view.Here you will see the Tenant ID and Primary domain needed for Azure AD configuration.Go back to the Hosted Email Security - Azure Active Directory.Type in the Friendly name.Paste the Tenant IDPaste the Primary domain.Enter the admin email address.Click on Save.A Success message would be displayed on the screen to confirm that the Azure AD configuration settings has been saved.After saving settings, authorization is needed for Hosted Email Security to pull the users and groups from azure directory.Click on Admin Consent. It will redirect you to O365 login page.

Product(s):
Email Security>Hosted Email Security>LDAP Configuration

07/16/2020 10 4427

How do I add LDAP server to Hosted Email Security? How do I enable DHA Protection?

Product(s):
Email Security>Hosted Email Security>LDAP Configuration

07/16/2020 7 3744

How to configure Firewall to allow HES to connect to LDAP server.

Product(s):
Email Security>Hosted Email Security

06/20/2020 1282 13220

"Manage License" Reports "Licensing is out of sync. Please reboot your product and repeat the operation." After a reboot the situation is unchanged.

Product(s):
Email Security>Email Security Appliance
Email Security>Email Security Software
Email Security>Hosted Email Security