Email Security: Alerts - An outbound email quarantined

03/26/2020 1010 11178

DESCRIPTION:

Email Security: Alerts - An outbound email quarantined

RESOLUTION:

Problem Definition:

Alerts: An outbound email quarantined

Resolution or Workaround:

The Alert Messages look likes:

Subject: WARNING: : An outbound email quarantined

----------------------------------------------------------------
~~ SonicWall Email Security Alert ~~
----------------------------------------------------------------

[Summary: An outbound email quarantined]

Details:
Host Name: eslab.sonicwall.com
Description: An email leaving your organization was stopped
and instead put in the JunkBox.
Trigger Message:
From: <postmaster@sonicwall.com>
To: <administrator@sonicwall.com>
Subject: 
Received: Mon, 02 Feb 2010 17:15:21 -0500

TimeStamp:
LocalTime: Mon Feb 02 17:15:22 2010
GMT: Mon Feb 02 22:15:22 2010

Additional Information:
Recommended Action: Please login to your server and check
JunkBox for more details
Alert Configuration Page: http://eslab.sonicwall.com/settings_monitoring.html?hopto=settings_monitoring.html
General Alert Settings: 
http://eslab.sonicwall.com/settings_monitoring.html?hopto=settings_monitoring.html

-An email leaving your organization was stopped and instead put in SonicWall Email Security Junkbox. You can verify the email by following the below procedure:

 1)  Login to web UI
 2) Go to Investigate | Junk Box |Outbound Tab, this page will display all the outbound emails which are junked by Email Security.
 3) Please search for the email that got junk and look at the “Threat” to see why the email got junked. 

• If the Threat is “UAS”, then please go through the following article: https://support.sonicwall.com/sonicwall-email-security/kb/226041

• If the Threat is “Policy”, then please click on the Subject line of the email and the message details will show which policy is caught that email as Junk.

-    

• If the Threat is “Spam”, “Phishing”, then please contact SonicWall Support.

NOTE: If the navigation or the screenshot looks different from the one mentioned above , you may be in an older firmware version and would require a firmware upgrade. Please refer the link below to upgrade the firmware to latest version.

https://www.sonicwall.com/en-us/support/knowledge-base/170504270079039