RIS Terms of Service & FAQs: DPI-SSL

11/08/2024 0 People found this article helpful 43,571 Views

Description

The Remote Implementation Service for SonicWall Deep Packet Inspection-Secure Socket Layer (DPI-SSL) is a deployment service (“Activity”) that deploys and integrates the DPI-SSL decryption service into a customer environment. This Activity is typically implemented within 5-10 business days after the SonicWall Advanced Services Partner receives the completed implementation planning document(s). The Activities will be limited to those stated herein.

What is RIS for DPI-SSL?

SonicWall Remote Implementation Services are delivered by SonicWall’s Advanced Services partners who have completed extensive training, certification and have demonstrated expertise in all aspects and products of SonicWall’s solution platform. Upon the completion of purchase and processing, the Advanced Services partner will begin the coordination of the Remote Implementation Service within five (5) business days. Upon completion of the Remote Implementation Service, the Advanced Services partner will continue to support the configuration for thirty (30) calendar days.

How long does the entire process take?

While we will not know exact time frames until we have more specific information about the configuration and environment, this Activity is typically implemented within 5-10 business days after the SonicWall Advanced Services Partner receives the completed implementation planning document(s).

This is of course subject to change based on complexity of customer’s environment/ configuration.

Are same-day or after hours installs supported?

Same-day configurations and implementations are not supported due to the ongoing support and other scheduled appointments of our customers. After hours appointments are done on a case-by-case basis and largely depend on the engineer’s schedule. Under NO circumstances will MSS do a Sunday install.

Does MSS provide support after the implementation?

Yes! We provide 30-days of post-implementation support. During this time, all support by MSS is included at no charge. Support is provided during MSS’s normal business hours (Monday - Friday, 8:00am - 5:00pm EST).

What is Included?

The planned Activities include the following:

Pre-Deployment Steps

Review existing network topology and configuration
Review firewall intended use and compliance requirements
Review of underlying virtual infrastructure for appropriate sizing (if applicable)

Configuration

Create custom Public and Private Keys required to deploy DPI-SSL (Customer provided certificates from customer controlled Certificate Authority are also acceptable)
Enable DPI-SSL Inspection on Security services
- Intrusion Prevention Service
- Gateway Anti-Virus
- Anti-Spyware
- Application Firewall
- Content Filter
Enable Server-side Authentication on decrypted connections
Enable SSL control services to SonicWall best practices
Provide a SonicWall-maintained and compiled DPI-SSL Exclusion list for well-known Common Names sites
Configure Content Filter Inclusions/Exclusions
Provide a single landing page for the user to execute the installation of the required certificates
Provide Certificate deployment for up to 150 supported client systems
Verify DPI-SSL configuration is working correctly on five arbitrary customer machines

Installation

Work with customer over the phone to complete the DPI-SSL configuration
Verify DPI-SSL Features are working correctly
Verify Business Critical Applications are working correctly
After testing is complete, provide customer with a backup of all settings
Configurations will be completed during normal business hours 0800 – 1700 hours Monday – Friday Local Standard Time
Service enablement should be during business hours to provide real time feedback on Critical Business Applications functionality

Is there anything NOT included?

Yes! While we will do our best to go above and beyond to help with everything that we possibly can, there are a few things that are not included in the standard RIS to allow our engineers to complete your implementation in the allotted time. We offer configuration/assistance with the below out of scope items on hourly or project cost basis:

Enforced Anti-Virus implementation
Configuration of Comprehensive Anti-Spam Service
Configuration of WAN Acceleration
Configuration of additional VPN Tunnels
Virtual Assist configuration
Analyzer/Scrutinizer installation/configuration
GMS installation/configuration
Training/Consulting Services
Provide configuration after hours
Provide Landing page or Automated certificate enrollment method

Scope of Work Prerequisites and Terms

The customer must ensure that the existing infrastructure, hardware and (if applicable) virtualized configuration is enough to support the environment
The customer must commit a technical resource on a full-time basis to provide SonicWall or the partner with the assistance required
Customer must be aware of all business-critical applications needed to be tested in the DPI-SSL deployment process
Customer is required to perform self-enrollment of DPI-SSL Certificate
Customer is required to have a healthy Active Directory and will make all Microsoft configurations.
All activities will be performed remotely utilizing Zoom phone and web conferencing
SonicWall and/or the provider of the Activities may require execution of additional documentation before performance of the Activities begin. This additional documentation may include (without limitation) dates for the work to begin. If the provider of the Activities can accommodate a change in schedule related to the Activities, the provider may require a two (2) week lead time (or more before Activities can be performed.
If a customer makes any changes during or after the Activities begin, additional charges and/or schedule changes may apply.
Only configured features publicly posted by SonicWall in the Datasheets may be configured.
Not all Activities may need to be configured.
Customer agrees that additional fees may be due and payable if Customer makes any such changes or otherwise fails to meet the prerequisites set forth herein.

SonicWall Partner Enabled Service Version: SonicWall Remote Implementation Service - DPI-SSL Implementation

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RIS Terms of Service & FAQs: DPI-SSL

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