Device ID changes on iOS devices when upgrading to Mobile Connect 5.0
03/26/2020 693 11839
The SMA 1000 and SMA 100 series depend on device ID's to apply End Point Control (EPC) policies to end users. Device ID's are generated at the time an end user connects to an SMA appliance using Mobile Connect. Recently, Apple has changed security guidelines for third party apps. Apps can no longer pull or use device hardware ID's due to privacy concerns (https://developer.apple.com/reference/uikit/uidevice/1620059-identifierforvendor).
Because of this recent change end users with Mobile Connect 5 may no longer receive correct EPC policies. Any EPC profile based on equipment ID, device ID, or hardware ID will no longer be able match EPC profiles.
The following article provides a workaround for this issue for the SMA 1000 and SMA 100 series.