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Default Zones (DMZ,VPN) disappear during settings import/Failover
03/26/2020 
12 People found this article helpful
486,406 Views
Description
This article explains the issue caused by HA failovers or settings import in TZ devices. If there are custom zones existing in the settings, one of the default zones, mainly DMZ or VPN are missing when there is a HA failover or the settings are imported into the firewall.
This issue has been observed in TZ 400, 500, 600 and NSA 2600 firewalls only.
Cause
The issue is caused due to a pointer not being initialized as expected, causing the bits representing the DMZ and VPN zone to be flushed by Custom Zones in the settings file.
Resolution
A workaround for this issue is to factory default the firewall and re-import the settings. Please refer to the following article to factory default a SonicWall: How do I reset a SonicWall using safemode?
There is a hotfix firmware available for 6.2.5.1-26n and 6.2.6.0-20n. Please contact Support for the hotfix.
This issue is resolved in 6.2.6.1-25n, 6.2.5.2-29n, and above.
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Categories
- Firewalls > TZ Series
- Firewalls > SonicWall SuperMassive E10000 Series
- Firewalls > SonicWall SuperMassive 9000 Series
- Firewalls > SonicWall NSA Series
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