Default Zones (DMZ,VPN) disappear during settings import/Failover
03/26/2020 9 12188
This article explains the issue caused by HA failovers or settings import in TZ devices. If there are custom zones existing in the settings, one of the default zones, mainly DMZ or VPN are missing when there is a HA failover or the settings are imported into the firewall.
This issue has been observed in TZ 400, 500, 600 and NSA 2600 firewalls only.
The issue is caused due to a pointer not being initialized as expected, causing the bits representing the DMZ and VPN zone to be flushed by Custom Zones in the settings file.
A workaround for this issue is to factory default the firewall and re-import the settings. Please refer to the following article to factory default a SonicWall: How do I reset a SonicWall using safemode?
There is a hotfix firmware available for 18.104.22.168-26n and 22.214.171.124-20n. Please contact Support for the hotfix.
This issue is resolved in 126.96.36.199-25n, 188.8.131.52-29n, and above.