Support on SonicWall Products, Services and Solutions
Browse Knowledgebase by Category
DAT update failure SonicWall Enforced Client (Kaspersky Anti-Virus and Anti-Spyware)
03/26/2020 10 14288
The following error will be displayed in the log when DAT update fails.
Failed to unmarshal Updater:'setting.xml' Err:line:1-''-Unexpected end of message. Path:'C:Program Files (x86)SonicWallSonicWall Enforced ClientServicesAntiVirusKasperskyUpdaterBINsettings.xml'
Mostly this is due to the corruption of settings.xml file in the following folder.
On 64 bit systems
Path:'C:Program Files (x86)SonicWallSonicWall Enforced ClientServicesAntiVirusKasperskyUpdaterBIN
On 32 bit systems
Path:'C:Program FilesSonicWallSonicWall Enforced ClientServicesAntiVirusKasperskyUpdaterBIN
- Change directory to the path based on the OS type.
- There is a file settings.xml. Rename that file to oldsettings.xml.
- Copy settings.xml from another 32 bit OS (or 64 bit if this system is a 64 bit) that is working.
- Restart services from the dashboard. The DAT update will start.
A notice has been issued for SonicWall Enforced Client's (McAfee and Kaspersky). Please see Notice: End of Support for SonicWall Enforced Client for more information.