Creating and adding users in the mysonicwall.com account

12/20/2019 1478 11152

DESCRIPTION:
Step by step instructions as to how to use the "My Groups" tab within the mysonicwall.com account. Allowing other people limited access to your firewall.

RESOLUTION:

The best way to give others access to your device(s) is to add users to your account. By registering all devices into a main account, you can then add other users, called sub-users. This will allow them to have access to the download center, and also let them view and purchase licensing. Only the main/registered account holder will be able to have full access to the device(s), sub-users will not be able to delete, transfer, or rename. An asterisk will be located next to the serial number within "My Products" of the account if you are a sub-user.

Note: You will not be able to add a user that already exists in our system. If the person you are looking to add already has an account, please contact customer service at 1-888-793-2830 or send an account deletion request to customer_service@sonicwall.com. One of our customer service agents will need to delete the account so that you can add them as a sub account from your main mysonicwall.com account.

Step 1 - Log into mysonicwall.com

Step 2 - Click Recources & Support
Step 3 - Click My Groups
Step 4 - Create User Group
Step 5 - Add user to User Group
Step 6 - Step 6 - Add / Remove device in Product Group
Step 7 - Add user to Product Group


Steps to using the My Groups tab in the mysonicwall.com account:
Step 1
Log into your mysonicwall.com account.

Step 2
Click "Recources & Support", see red circle

Step 3
Click "My Groups" on the left hand side of the screen, see red circle.

Step 4

Go to "User groups" then to the right there will be a "+" icon. See in red circle.

Enter the user group name you would like to be used in the red box.

Default there will always be a group automatically created that you will not be able to delete that is associated with the company name on your existing mysonicwall.com account, you can however rename this group if desired. 

Step 5

To add a user, please click the "User List" tab next to User Groups and click the "+"  fill in the white boxes with the proper contact information. You will also need to select whether this user is an employee or re-seller, lastly select which user group you would like this user to be associated with. 

NOTE: None of the users you add will be able to delete or transfer the device or devices out of your account.

After adding a new user an email will be send to them inviting them to join mysonicwall.com. This new user will need to log in and finish creating the account so that it can become active in our system. Below is an example of the email sent.

Below is what it looks like to successfully add an employee to an existing user group.

Step 6
To add devices to your product group, please click the "Tenants" tab next to User Groups. See red circle.

You can use the default product group that is named after the company on your own account, you are able to rename this group if you desire. See green square.  A red asterisk or star ( *) will be to the left of a default group.

You may also notice a product group titled "Transfer", this group is automatically created whenever a device is transferred into your account, you are able to change the name of this group and you are able to delete this group.
See purple square.

To create a new product group, please fill out the white box, you can also select what specific group can view the devices you will be putting in your product group, see red circle. Many people like to name the Product Group and the User Group the same thing for easier clarification.

Step 6
Adding products to your product group. Please click on the link to the right of the product group that says "Add/Remove Products", see red circle.

Once you click "Add/Remove Products" a new screen will come up on your screen. Select the checkbox next to the device you would like to associate with this, then click "Update Products" at the bottom of the box, see red circle and arrow.

You will then get a green message indicating that the device or devices were successfully added to your product group. Click the "X" at the top right corner of the box to exit, see red circle and arrow.

Your "Product Groups" page should refresh with an additional number or numbers next to the name of the product group, to view the products simply click "Show Products". See red circle and arrow.

Below is an example of the device showing in the product group. See red circle.

Note: To remove a device, simply click the "Add/Remove Products" link to the right of the product group.  Uncheck the box next to the device or devices and click update products.

Step 7
To add a user group to a product group, remain on the product groups page and click "Add/Remove User Groups" link next to the product group. See red circle.

In the below example we will be selecting "Add/Remove User Groups" next to the "Transfer" product group, since there are currently no users assigned to this group.

A box should pop up.  Simply check the box next to user group you would like to be able to view the devices assigned to this product group. Then click "Update User Group". See red circle and arrow.

The same screen should then give you a successful message written in green, click the "X" at the top right corner of the page to exit. See red circle and arrow.