Creating and adding users in the mysonicwall.com account

08/06/2021 2,124 People found this article helpful 104,613 Views

Description

Step by step instructions as to how to use the "My Groups" tab within the mysonicwall.com account. Allowing other people limited access to your firewall.

Resolution

The best way to give others access to your device(s) is to add users to your account. By registering all devices into a main account, you can then add other users, called sub-users. This will allow them to have access to the download center, and also let them view and purchase licensing. Only the main/registered account holder will be able to have full access to the device(s), sub-users will not be able to delete, transfer, or rename. An asterisk will be located next to the serial number within "My Products" of the account if you are a sub-user.

NOTE: You will not be abled to add a user that already exists in our system. If the person you are looking to add already has an account, please contact customer service on at https://www.sonicwall.com/support/contact-support or send an account deletion request to customer_service@sonicwall.com. One of our customer service agents will need to delete the account so that you can add them as a sub account from your main mysonicwall.com account.

Log into your mysonicwall.com account.
Navigate to My Workspace and User Group.
Click on New user group.
Enter a name for the user group you are creating and click on the green check mark to save.

Best practice to add Reseller/Customer user to non-default user groups:

Click on the newly created user group.
Click on Invite User and enter the Email ID, First Name, Last Name.
Select Contact Type as Employee to invite the user to have admin access.

NOTE: Reseller/Customer cannot be added to default group to avoid access to all the tenants in the admin account.

Click on the Tenants tab and click on +Tenants.
Select the Tenant that you wish the user group to have access to and click on Add.
Click on the Permissions tab and select the Access option and assign the access level (Admin / Read Only)
Click on the user’s tab as shown in STEP (Best practice to add Reseller/Customer user to non-default user groups) and you will have the option to remove user.

Creating, adding and removing products from a tenant

To create a Tenant, navigate to My Workspace and Dashboard.
Click on Create Tenant to the top right on the screen.
Enter the Tenant Name and click the green check mark to save.
To add a product to the Tenant, navigate to My Workspace and Tenant Products.
Select the product from the list and click on Transfer Products to the top right.
Under Your Customer, select the Tenant and click on Transfer.
To delete a Tenant, navigate to My Workspace and Dashboard.
Click on the menu option next to the Tenant name and click Delete

NOTE:The Default Tenant cannot be deleted and there should not be any products under the Tenant that is being deleted.