Creating and adding users in the mysonicwall.com account

08/06/2021 1788 16679

DESCRIPTION:

Step by step instructions as to how to use the "My Groups" tab within the mysonicwall.com account. Allowing other people limited access to your firewall.

RESOLUTION:

The best way to give others access to your device(s) is to add users to your account. By registering all devices into a main account, you can then add other users, called sub-users. This will allow them to have access to the download center, and also let them view and purchase licensing. Only the main/registered account holder will be able to have full access to the device(s), sub-users will not be able to delete, transfer, or rename. An asterisk will be located next to the serial number within "My Products" of the account if you are a sub-user.

NOTE: You will not be abled to add a user that already exists in our system. If the person you are looking to add already has an account, please contact customer service on at https://www.sonicwall.com/support/contact-support or send an account deletion request to customer_service@sonicwall.com. One of our customer service agents will need to delete the account so that you can add them as a sub account from your main mysonicwall.com account.

• Log into your mysonicwall.com account.
  
  
  
  
• Navigate to My Workspace and User Group.
  
  
  
• Click on New user group.
• Enter a name for the user group you are creating and click on the green check mark to save.
  

Best practice to add Reseller/Customer user to non-default user groups:

• Click on the newly created user group.
• Click on Invite User and enter the Email ID, First Name, Last Name.
• Select Contact Type as Employee to invite the user to have admin access.
  
  
  NOTE: Reseller/Customer cannot be added to default group to avoid access to all the tenants in the admin account. 

• Click on the Tenants tab and click on +Tenants.
  
  
  
  
• Select the Tenant that you wish the user group to have access to and click on Add.
  
  
  
• Click on the Permissions tab and select the Access option and assign the access level (Admin / Read Only)
  
  
  
• Click on the user’s tab as shown in STEP (Best practice to add Reseller/Customer user to non-default user groups)  and you will have the option to remove user.

Creating, adding and removing products from a tenant

• To create a Tenant, navigate to My Workspace and Dashboard.
• Click on Create Tenant to the top right on the screen.
  
  
  
• Enter the Tenant Name and click the green check mark to save.
  
  
  
• To add a product to the Tenant, navigate to My Workspace and Tenant Products.
• Select the product from the list and click on Transfer Products to the top right.
  
  
  
• Under Your Customer, select the Tenant and click on Transfer.
  
  
  
• To delete a Tenant, navigate to My Workspace and Dashboard.
• Click on the menu option next to the Tenant name and click Delete
  
  
  NOTE:The Default Tenant cannot be deleted and there should not be any products under the Tenant that is being deleted.