DESCRIPTION: Configuring a Terminal Server Farm bookmark.
RESOLUTION: Limitations to Terminal Services Farm bookmarks from Virtual Office: Please verify access and configuration is setup properly outside the remote access appliance first by connecting with NetExtender then running your RDP client to connect as if you would were you inside your network. If NetExtender is unable to connect properly there is likely another device or setting on the network that needs to be configured properly.
Please refer to your server's guide or contact Microsoft for additional help regarding Terminal Server settings if the provided instructions do not work for you to change the settings.
Interactive Loginmay need to be disabled. The windows login notice will prevent the proxy from obtaining the correct redirection server. Run gpedit.msc and go to Computer Configuration > Windows Settings > Local Policies > Security Options and look for Interactive logon: Message title for users attempting to log on and Interactive logon: Message text for users attempting to logon and ensure both are blank.
Multiple RDP Sessionsmay need to be disabled. Multiple RDP sessions may cause more than one redirection preventing the bookmark proxy from being able to connect to the correct server. Restricting the user to one session in the Group policy will prevent this from occurring. Run gpedit.msc on the remote server and go to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections and set Restrict Remote Desktop Services user to a single Remote Desktop Services session to Enabled.
Please note that the appliance will create a new session request when connecting to the RDP server and is unable to clear the old session through the bookmark. There may be some issues with your server setup depending on your available licenses and how disconnected sessions are handled.
Ensure SSO is correct if that option is enabled. Improper SSO credentials will prevent the bookmark from accessing the server properly. If you are running into issues please try disabling SSO and ensuring the proper credentials are entered for connection.
'Force Java client usage' option for Java bookmarks is not recommended and is only available for legacy support. There are no plans to further update the Java client.
HTML5 RPD Client is recommended for usage for users connecting from systems unable to take advantage of a native RDP client. Most modern browsers will support the Web Sockets feature required for connection and should be available on the systems that do not have a native RDP client.