Support

CATEGORY: Cloud Security

12/10/2020 0 677

PrerequisitesWhat are the prerequisites to get started with SonicWall Cloud Edge Secure Access?Create or validate your My SonicWall accountEnable valid licenses (trial/permanent)Activate the SonicWall Cloud Edge Secure Access softwareReview System Requirements.LicensingDo I need to have a SonicWall Firewall to activate SonicWall Cloud Edge Secure Access?You can activate SonicWall Cloud Edge Secure Access from a SonicWall Network Security appliance and activate it without a Network Security appliance.InstallationWhat are different browsers supported for SonicWall Cloud Edge Secure Access client web access?It supports all modern browsers except Internet explorer 11Platforms currently supported by SonicWall Cloud Edge Secure Access?Currently , SonicWall Cloud Edge Secure Access client installers installed on Windows, MacOS . iOS and Android.NetworksCan one network have multiple regions?Yes, one network can have multiple gateways to lower latency and increase in the performance. Users/members will automatically be routes to the closest region.Can one region have multiple gateways?Yes, one region can have several gateways to improve redundancy and load-balancing between the gateways.Does a single gateway support multiple tunnel connection?Yes, it can have multiple tunnel connectionConnecting InfrastructureDoes SonicWall Cloud Edge Secure Access support IPSec tunnel?Yes, a site-to site connection between your network and your cloud infrastructure can be easily implemented with any IaaS provider.What are requirements for connecting to on-prem infrastructure?Your internal network follows industry-accepted design patternsNo overlapping subnets reside on your VPC’s or DCYour cloud Edge network does not overlap with your internal network subnetAll subnet masks are either Class B or CCan I run the WireGaurd connector on a Linux machine?Yes, if pre-requisites fulfilled.Pre-requisites:On Ubuntu:Install:curlDigSoftware-properties-commonOn CentOS/RedHat EL7Install:CurlBind-utilsWhat are different cloud resources that can be connected?Amazon AWSAlibaba cloudMicrosoft AzureGoogle Cloud PlatformHeroku EnterpriseIBM cloudGroups and MembersHow can I add users/member?You can add members by sending them invites by adding their emails or add users through your IDP.Different IDP supported by SonicWall Cloud Edge Secure AccessIntegrate Identity providersAzure Active directoryGoogle SuiteSAML 2.0 (Twilio, OneLogin, Auth0)On-premise Active directoryCan a member be assigned different roles and permissions?Yes, a member assigned in different roles manage and connect to the network- Admin, Manager, Billing and User.Securing the PlatformCan I use multi factor authentication for client login?Yes, various multi factor authentication methods are supported- SMS/Push notifications, Google authenticator and Duo SecurityWhat are the different applications that is supported on the browser-based (client-less) connection?SSH applicationHTTP and HTTPS connectionRDPVNCCan I limit client access based on Geo-location?You can create a granular set of rules under Policies that can limit the access to internal and cloud resources based on Groups, Date and Time, Geo-location, Operating System and Browsers. Where can I download agents for client-based access?You can download the Agents under Downloads tab in your Management console.

Product(s):
Cloud Security>Cloud Edge Secure Access

10/22/2020 0 4279

How to exclude CAS  -SaaS Security application groups with Exclusion Rules in Google Cloud Directory Sync (GCDS)

Product(s):
Cloud Security>Cloud App Security

10/22/2020 4 3701

Customer can assign 'Read Only' rights to MSW user for CAS UI login. Here are the steps:1. Login to MySonicWall account and create a new 'User Group' (e.g: CAS RO Users) and Assign SonicWall tenant. (Tenant must have CAS product).2. Add existing user or invite new user (New user will get an email to verify the code and create password for CAS login).3. Assign 'Read Only' rights to 'User Group' for CAS. 

Product(s):
Cloud Security>Cloud App Security

06/30/2020 5 7879

Some users may experience no login events in their CAS portal upon initial setup, and this is due to an auditing restriction in Office 365 environment. If you are facing similar issue you may need to login to Office 365 Admin center and enable auditing.  

Product(s):
Cloud Security>Cloud App Security

06/23/2020 13 11987

This Article explains on how to subscribe or activate your SonicWall Cloud App Security (SaaS Security). 

Product(s):
Cloud Security>Cloud App Security

05/11/2020 3 3974

Sometimes the good email might get caught as a threat during this you could report them as misclassification in order to improve the accuracy of the Anti-Phishing service. The machine-learning algorithms will process this feedback and automatically make adjustments accordingly.

Product(s):
Cloud Security>Cloud App Security

05/11/2020 1 3970

When troubleshooting any emails related issues, support might request for the complete header information of an email. This article details steps for sending complete header information of an email.

Product(s):
Cloud Security>Cloud App Security

05/11/2020 7 3989

Here is the list of common issues reported with cloud App security and resolutions which you could try before reporting to support and few FAQs.

Product(s):
Cloud Security>Cloud App Security

05/05/2020 2 3703

'Alert user of the phishing' option on CAS -SaaS Security UI

Product(s):
Cloud Security>Cloud App Security

04/29/2020 3 4050

This article explains about the steps to be followed to Unassign the license for a user.

Product(s):
Cloud Security>Cloud App Security