Capture Client Installation Failure on Windows 7

03/26/2020 33 10113

DESCRIPTION:

This article Explains about instances of Capture Client installation failure on Windows 7 & Windows 7 VM.

RESOLUTION:

Issue 1:-

When installing CC on a VM with Windows 7 Professional Machine (SP1 Build 7601) the install fails with the following logs:

Problem Event Name: CLR20r3
Problem Signature 01: SonicWALL capture client.exe
Problem Signature 02: 1.0.10.11
Problem Signature 03: 5ad3077f
Problem Signature 04: SonicWALL Capture Client
Problem Signature 05: 1.0.10.11
Problem Signature 06: 5ad3077f
Problem Signature 07: cf
Problem Signature 08: 0
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Note: Also Make sure Microsoft .NET Framework version is 4.7

**SFPMonitor Filter Driver not digitally signed.

If you having issue regarding the unsigned driver issue in some old Windows-7 Versions.Microsoft has released a security advisory for IT professionals about SHA-2 code signing support. More Details at : https://support.microsoft.com/en-us/help/3033929/microsoft-security-advisory-availability-of-sha-2-code-signing-support.

 The security advisory announces the availability of a security update and contains additional security-related information. To view the security advisory, go to the following Microsoft website: https://technet.microsoft.com/en-us/library/security/3033929

Issue 2:-

If you have issue installing Capture Client on Windows-7 or Windows-7 VM.  Please make sure to run Windows update to the latest updates and then install. Also make sure that your windows .net framework is 4.7.1 & above.

Note: If incase you run into any BSOD issues with windows 7 while installing capture client please conatct our 24/7 support.