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Captive Portal not loading on iOS/Android devices
06/15/2023 
32 People found this article helpful
484,657 Views
Description
When using Captive Portal for User Authentication (i.e. Wi-Fi User Authentication, Local User Authentication without SSO, etc.), the page may not load correctly on iOS/Android devices hence it's not possible to login.
Cause
This issue is due to popup blocker installed on mobile operating systems.
Resolution
Resolution for SonicOS 7.X
This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware.
To resolve this, you can enable the following option:
- Go to Device | Users | Settings
- Under User Session Settings for Web Login, enable the option "Open user's login status window in the same window rather than in a popup"
Resolution for SonicOS 6.5
This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.
To resolve this, you can enable the following option:
- Go to Users | Settings
- Go to User Sessions tab and under User Session Settings for Web Login Authenticated Users enable the option "Open user's login status window in the same window rather than in a popup"
Resolution for SonicOS 6.2 and Below
The below resolution is for customers using SonicOS 6.2 and earlier firmware. For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware.
To resolve this, you can enable the following option:
- Go to Users | Settings
- Under User Session Settings for Web Login, enable the option "Open user's login status window in the same window rather than in a popup"
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Categories
- Firewalls > SonicWall NSA Series > User Login
- Firewalls > TZ Series > User Login
- Firewalls > SonicWall SuperMassive 9000 Series > User Login
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