Cannot access reports when managing SonicWall firewalls running SonicOS 6.2.6

03/26/2020 1034 8872

DESCRIPTION:
GMS 8.0 / 8.1 (Analyzer 8.0 / 8.1)  Database  Reporting Problems when managing SonicWall firewalls running on SonicOS 6.2.6. The problem shows up as the inability to access database reports due to database corruption caused by SYSLOG anomalies in SonicOS 6.2.6.

RESOLUTION:

This problem is corrected by SonicOS 6.2.6 Hotfix 176616. It is very important to install SonicOS 6.2.6 Hotfix 176616 to all SonicWall firewalls running SonicOS 6.2.6 before managing them with GMS 8.0 / 8.1 (Analyzer 8.0 / 8.1).

Note: For customers running GMS / Analyzer 7.x or earlier, it is important to upgrade to GMS / Analyzer (8.2) and upgrade all SonicWall firewalls running SonicOS 6.2.6 to SonicOS 6.2.6 Hotfix 176616 or later.

To obtain the SonicOS 6.2.6 Hotfix 176616, please open a Technical Service Support Request at: https://support.sonicwall.com/create-service-request

Note: SonicOS 6.2.6 Hotfix 176616 is not available on Mysonicwall.com and is only available through a Technical Service Support Request.

In situations where SonicOS 6.2.6 Hotfix 176616 has not been applied and GMS / Analyzer 8.x database corruption has occurred., open a Technical Service Support Request to get help with GMS / Analyzer 8.x database recovery.

Note: It is very important to backup GMS / Analyzer on a regular basis, which will help with database recovery when and if needed.

To help prevent GMS / Analyzer database corruption related to SonicOS 6.2.6, two GMS / Analyzer preventative hotfixes are available on MySonicWall.com.

• GMS/Analyzer  8.0 Hotfix 178165
• GMS/Analyzer  8.1 Hotfix 176957

Note: These two GMS / Analyzer hotfixes are preventative hotfixes only , to prevent GMS 8.x database corruption related to SonicOS.6.2.6. Install SonicOS 6.2.6 Hotfix 176616 or later to fix the problem on the Sonicwall firewall.

Note: For GMS / Analyzer (8.2), only the SonicOS 6.2.6 Hotfix 176616 or later is needed on the Sonicwall firewall.

Theses GMS / Analyzer Hotfixes will prevent database corruption,  only if applied before the management of SonicOS 6.2.6 firewalls.

GMS/Analyzer  8.0 Hotfix 178165 is available on MySonicWall.com

GMS/Analyzer  8.1 Hotfix 176957 is available on MySonicWall.com