- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
Cannot access reports when managing SonicWall firewalls running SonicOS 6.2.6
03/26/2020 
1,034 People found this article helpful
116,316 Views
Description
GMS 8.0 / 8.1 (Analyzer 8.0 / 8.1) Database Reporting Problems when managing SonicWall firewalls running on SonicOS 6.2.6. The problem shows up as the inability to access database reports due to database corruption caused by SYSLOG anomalies in SonicOS 6.2.6.
Resolution
This problem is corrected by SonicOS 6.2.6 Hotfix 176616. It is very important to install SonicOS 6.2.6 Hotfix 176616 to all SonicWall firewalls running SonicOS 6.2.6 before managing them with GMS 8.0 / 8.1 (Analyzer 8.0 / 8.1).
Note: For customers running GMS / Analyzer 7.x or earlier, it is important to upgrade to GMS / Analyzer (8.2) and upgrade all SonicWall firewalls running SonicOS 6.2.6 to SonicOS 6.2.6 Hotfix 176616 or later.
To obtain the SonicOS 6.2.6 Hotfix 176616, please open a Technical Service Support Request at: https://support.sonicwall.com/create-service-request
Note: SonicOS 6.2.6 Hotfix 176616 is not available on Mysonicwall.com and is only available through a Technical Service Support Request.
In situations where SonicOS 6.2.6 Hotfix 176616 has not been applied and GMS / Analyzer 8.x database corruption has occurred., open a Technical Service Support Request to get help with GMS / Analyzer 8.x database recovery.
Note: It is very important to backup GMS / Analyzer on a regular basis, which will help with database recovery when and if needed.
To help prevent GMS / Analyzer database corruption related to SonicOS 6.2.6, two GMS / Analyzer preventative hotfixes are available on MySonicWall.com.
- GMS/Analyzer 8.0 Hotfix 178165
- GMS/Analyzer 8.1 Hotfix 176957
Note: These two GMS / Analyzer hotfixes are preventative hotfixes only , to prevent GMS 8.x database corruption related to SonicOS.6.2.6. Install SonicOS 6.2.6 Hotfix 176616 or later to fix the problem on the Sonicwall firewall.
Note: For GMS / Analyzer (8.2), only the SonicOS 6.2.6 Hotfix 176616 or later is needed on the Sonicwall firewall.
Theses GMS / Analyzer Hotfixes will prevent database corruption, only if applied before the management of SonicOS 6.2.6 firewalls.
GMS/Analyzer 8.0 Hotfix 178165 is available on MySonicWall.com
GMS/Analyzer 8.1 Hotfix 176957 is available on MySonicWall.com
Related Articles
- How to download reports from SonicWall On-Prem Analytics
- How to schedule firewall backups on NSM?
- "Log-In to Unit" option in NSM(Network Security Manager).
YES
NO