Main Menu
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
SonicWall
  • Products
    • Network Security
      • Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
      • Security ServicesComprehensive security for your network security solution
      • Network Security ManagerModern Security Management for today’s security landscape
    • Advanced Threat Protection
      • Capture ATPMulti-engine advanced threat detection
      • Capture Security applianceAdvanced Threat Protection for modern threat landscape
    • Access Security
      • Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
      • Secure Mobile AccessRemote, best-in-class, secure access
      • Wireless Access PointsEasy to manage, fast and secure Wi-FI
      • SwitchesHigh-speed network switching for business connectivity
    • Email Security
      • Email SecurityProtect against today’s advanced email threats
    • Cloud Security
      • Cloud App SecurityVisibility and security for Cloud Apps
      • Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
    • Endpoint Security
      • Capture ClientStop advanced threats and rollback the damage caused by malware
      • Content Filtering ClientControl access to unwanted and unsecure web content
    • Product Widgets
      • Product Menu Right Image
      • Capture Cloud Platform
        Capture Cloud Platform

        A security ecosystem to harness the power of the cloud

    • Button Widgets
      • Products A-Z
        all products A–Z FREE TRIALS
  • Solutions
    • Industries
      • Distributed Enterprises
      • Retail & Hospitality
      • K-12 Education
      • Higher Education
      • State & Local
      • Federal
      • Healthcare
      • Financial Services
      • Carriers
    • Use Cases
      • Secure SD-Branch
      • Network Segmentation
      • Zero Trust Security
      • Secure SD-WAN
      • Office 365 Security
      • SaaS Security
      • Secure WiFi
    • Solutions Widgets
      • Solutions Content Widgets
        Federal

        Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions

      • Solutions Image Widgets
  • Partners
    • SonicWall Partners
      • Partners Overview
      • Find a Partner
      • Authorized Distributors
      • Technology Partners
    • Partner Resources
      • Become a Partner
      • SonicWall University
      • Training & Certification
    • Partner Widgets
      • Custom HTML : Partners Content WIdgets
        Partner Portal

        Access to deal registration, MDF, sales and marketing tools, training and more

      • Partners Image Widgets
  • Support
    • Support
      • Support Portal
      • Knowledge Base
      • Technical Documentation
      • Community
      • Video Tutorials
      • Product Life Cycle Tables
      • Partner Enabled Services
      • Contact Support
    • Resources
      • Resource Center
      • Free Trials
      • Blog
      • SonicWall University
      • MySonicWall
    • Capture Labs
      • Capture Labs
      • Security Center
      • Security News
      • PSIRT
      • Application Catalog
    • Support Widget
      • Custom HTML : Support Content WIdgets
        Support Portal

        Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials

      • Support Image Widgets
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
  • Contact Sales
  • Español Español Spanish es-mx
  • BLOG
  • CONTACT SALES
  • FREE TRIALS
  • Español Español Spanish es-mx
SonicWall
  • Products
    • Network Security
      • Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
      • Security ServicesComprehensive security for your network security solution
      • Network Security ManagerModern Security Management for today’s security landscape
    • Advanced Threat Protection
      • Capture ATPMulti-engine advanced threat detection
      • Capture Security applianceAdvanced Threat Protection for modern threat landscape
    • Access Security
      • Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
      • Secure Mobile AccessRemote, best-in-class, secure access
      • Wireless Access PointsEasy to manage, fast and secure Wi-FI
      • SwitchesHigh-speed network switching for business connectivity
    • Email Security
      • Email SecurityProtect against today’s advanced email threats
    • Cloud Security
      • Cloud App SecurityVisibility and security for Cloud Apps
      • Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
    • Endpoint Security
      • Capture ClientStop advanced threats and rollback the damage caused by malware
      • Content Filtering ClientControl access to unwanted and unsecure web content
    • Product Widgets
      • Product Menu Right Image
      • Capture Cloud Platform
        Capture Cloud Platform

        A security ecosystem to harness the power of the cloud

    • Button Widgets
      • Products A-Z
        all products A–Z FREE TRIALS
  • Solutions
    • Industries
      • Distributed Enterprises
      • Retail & Hospitality
      • K-12 Education
      • Higher Education
      • State & Local
      • Federal
      • Healthcare
      • Financial Services
      • Carriers
    • Use Cases
      • Secure SD-Branch
      • Network Segmentation
      • Zero Trust Security
      • Secure SD-WAN
      • Office 365 Security
      • SaaS Security
      • Secure WiFi
    • Solutions Widgets
      • Solutions Content Widgets
        Federal

        Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions

      • Solutions Image Widgets
  • Partners
    • SonicWall Partners
      • Partners Overview
      • Find a Partner
      • Authorized Distributors
      • Technology Partners
    • Partner Resources
      • Become a Partner
      • SonicWall University
      • Training & Certification
    • Partner Widgets
      • Custom HTML : Partners Content WIdgets
        Partner Portal

        Access to deal registration, MDF, sales and marketing tools, training and more

      • Partners Image Widgets
  • Support
    • Support
      • Support Portal
      • Knowledge Base
      • Technical Documentation
      • Community
      • Video Tutorials
      • Product Life Cycle Tables
      • Partner Enabled Services
      • Contact Support
    • Resources
      • Resource Center
      • Free Trials
      • Blog
      • SonicWall University
      • MySonicWall
    • Capture Labs
      • Capture Labs
      • Security Center
      • Security News
      • PSIRT
      • Application Catalog
    • Support Widget
      • Custom HTML : Support Content WIdgets
        Support Portal

        Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials

      • Support Image Widgets
  • COMPANY
    • Boundless Cybersecurity
    • Press Releases
    • News
    • Awards
    • Leadership
    • Press Kit
    • Careers
  • PROMOTIONS
    • Customer Loyalty Program
  • MANAGED SERVICES
    • Managed Security Services
    • Security as a Service
    • Professional Services
  • Contact Sales
  • Menu

¿Cómo puedo desasociar mi solución en HA en mi MySonicWall.com?

03/26/2020 1 People found this article helpful 114,044 Views

    Download
    Print
    Share
    • LinkedIn
    • Twitter
    • Facebook
    • Email
    • Copy URL The link has been copied to clipboard

    Description

    Para que dos equipos se encuentren en Alta Disponibilidad o por sus siglas en inglés HA (High Availability) estos deben compartir el licensamiento y la configuración. Algunas veces, por diferentes motivos, es necesario desasociarlos ya sea para reemplazar uno de los equipos a causa de una falla, o por algun tema de configuración en el cual es requerido como uno de los pasos.

    Este artículo esta diseñado para indicarle los pasos para poder desasociar estos equipos a nivel de licensamiento, el cual incluye pero no esta limitado a SSL VPN, Soporte, Filtros de contenidos entre otros.

     

    Resolution

    1. Ir a  www.Mysonicwall.com e ingrese a su cuenta en donde los equipos estan registrados.
    2. Haga click en "My Products" (Mis productos) en el lado izquierdo de la página. 
    3.  Ubique el equipo que funcionará como primario en la lista de los productos. Seleccionelo haciendo "click" en él, ya sea en el nombre o en el número de serie. Esto lo llevará a la página de gestión del equipo "Service Management". 

      Image

        4. Desplace el cursor al final de la página, y ubique la opción de "Associated Products" (Productos Asociados).

    Image

    5. Debajo de la columna "Child Product Type" (Tipo de Producto Hijo), seleccione "HA Secondary" (Equipo Secundario HA). En la columna "Registered" (Registrados) debe aparecer el contador en  "1"

    6. La lista de los productos asociados se mostrará,  en esa página. Debajo de la columna "Remove Association" (Remover Asociación) haga "click" sobre el icone con una "x" en él.

    Image

     Image

    TIP:Usted puede realizar desde el equipo Secundario de igual forma. Para realizar esto, favor seguir los pasos del 1 al 3, despues de estos favor continue on los descritos a continuación:

    •  Desplace el cursor al final de la página, y ubique la sección de "Parent Products" (Productos Padre) y debajo de columna "Parent Product Type" (Tipo de Producto Padre) haga "click" sobre el icone con una "x" en él debajo de la columna "Serial Number" (Número de serie).Image

     

    8. Después de este paso una ventana emergente de advertencia aparecerá, confirmando si esta de acuerdo en proceder con la desasociación con la pregunta:  "Are you sure want to remove this Parent Product Association?" (¿Esta seguro que desea remover este producto padre de su asociación?). Una vez este seguro, favor hacer "click" en el botón de "Confirm" (Confirmar).

    CAUTION: Favor solo confirmar si esta seguro de esta acción.  

    Image

    9. El mensaje de "Successfully removed the Parent Product Association" (Asociación de producto padre removida de forma exitosa) en letras de color verde aparecerá en la parte superior de la página de "Service Management" (Gestión de Servicios).

    Image

    Desplace el cursor al final de la página de el equipo primario y ubique la opción de "Associated Products" (Productos Asociados). Confirme que en la columna de "Registered" de la sección  "HA Secondary" ha disminuido a "0".

     Image

     Para ayuda inmediata favor contacte servicio al cliente de SonicWall al número 1-888-793-2830.

    Related Articles

    • ¿Cómo borro un equipo en mi cuenta MySonicWall account?
    • ¿Cómo puedo aplicar mi llave de activación en Mysonicwall.com?

    Categories

    • MySonicWall > Support
    • MySonicWall > Licensing
    • MySonicWall > Registration

    Not Finding Your Answers?

    ASK THE COMMUNITY

    Was This Article Helpful?

    YESNO

    Article Helpful Form

    Article Not Helpful Form

    Company
    • Careers
    • News
    • Leadership
    • Awards
    • Press Kit
    • Contact Us
    Popular resources
    • Communities
    • Blog
    • SonicWall Capture Labs

    Stay In Touch

    • By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. You can unsubscribe at any time from the Preference Center.
    • This field is for validation purposes and should be left unchanged.
    • Facebook
    • Twitter
    • Linkedin
    • Youtube
    • Instagram

    © 2022 SonicWall. All Rights Reserved.

    • Legal
    • Privacy
      • Español (Spanish)
    Scroll to top
    Trace:0981bd95f32945e4467f8723afb65d56-68