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Best Practices for Exclusions
06/19/2020 
17 People found this article helpful
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Description
When you make a path exclusion, we highly recommend that you add the exclusion to the smallest relevant scope of endpoints - a specific group. For example, do not add exclusions to the default policy of the default group. Create a group of endpoints that use the application to exclude.
Resolution
These rules apply to path (file and folder) exclusions for all versions:
You cannot put more than one exclusion path in one exclusion. AND, OR are not supported in exclusions.
- If you can exclude a hash, it is safest. Be aware that it will exclude only the specific version of a process and not all processes of this name.
- If you can exclude specific files rather than a path, that is safer. If an exploit inserts malware to an excluded path, we cannot protect the endpoints.
- The exclusion modes show from the highest level of security to the least secure. Use the most secure exclusion mode that resolves your issue.
Environment variables are not supported. For example: Change:
%appdata%To:C:\Users\Bob\AppData\Roaming\Or use the * wildcard to match all users:
C:\Users\*\AppData\Roaming\Regular expressions are not supported.
- For Interoperability and Performance Focus exclusions (formerly Do not Monitor or Do not Inject): For processes that cannot be restarted, such as System processes or Anti-virus processes, you must reboot endpoints to apply or remove an exclusion. For processes that can be restarted, such as a browser, you can restart the process to apply or remove an exclusion. Best Practice: We recommend that you restart all affected endpoints to apply or remove an Interoperability or Performance Focus exclusion.
If you make an exclusion for an AppStacked application or snapvolume, use the folder SVROOT for the mount. For example: Change:
C:\Program Files (x86)\Click\check.exeTo:*\SVROOT\Program Files (x86)\Click\check.exeto excludeC:\snapvolumes\{GUID}\SVROOT\Program Files (x86)\Click\check.exeExclusions for Windows and macOS are NOT case sensitive. Exclusions for Linux are case sensitive.
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- How to configure Web Content Filtering on Capture Client 3.6
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- How to Download and Install Capture Client
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