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AVG Free Version 8.0.100 Not Detected By Advanced EPC

03/26/2020 1,017 People found this article helpful 98,520 Views

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    Description

    AVG Free Version 8.0.100 Not Detected By Advanced EPC

    Resolution

    Overview

    Advanced End Point Control (EPC) is unable to determine if AVG Free version 8.0.100 is installed on a client machine.  This issue was first seen with appliance version 9.0.1, but affects all appliance versions. The Advanced EPC libraries included with the appliance do not contain support for AVG Free Edition version 8.0.100.  SonicWall is currently determining when to add support for this version of AVG.

    This KB item will be updated when new information becomes available.

    Workaround

    EPC can be configured on the appliance to interrogate a client system for running processes.  The AVG processes that are normally running on a client system are:

    • avgrsx.exe
    • avgtray.exe
    • avgwdsvc.exe

    Tracking

    BugID: 71522

    Related Articles

    • SMA100: NetExtender support for Windows ARM-based processors is not available on Windows platforms, use Mobile Connect until Ver-10.2.2 Release
    • SMA100 Series: Maximum number of Un-authenticated Connections that each of the Product Supports.
    • Configuring Device Management based on Device ID for SMA 100

    Categories

    • Secure Mobile Access > SMA 100 Series
    • Secure Mobile Access > SMA 1000 Series

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