- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
-
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
-
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
-
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
-
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
-
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
-
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
-
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
-
- Support Widget
AV: Silent Installation of McAfee client antivirus
03/26/2020 
28 People found this article helpful
96,403 Views
Description
Using the download URL or SonicWall Forced Install, to install causes multiple errors and install never completes.
A notice has been issued for SonicWall Enforced Client's (McAfee and Kaspersky). Please see Notice: End of Support for SonicWall Enforced Client for more information.
Resolution
Use the VSSetup tool to silently install Mcafee, which because is does not use scripting has a much better success rate installing Mcafee on problematic machines
Instructions:
1) Download the 6.0 VSsetup utility found here: Log into the Mcafee security center by logging into your Sonicwall security appliance>Click on security services>click on client av>Click here to Manage McAfee AV Settings, Create Reports and/or Custom Policies>Input your mySonicwall log on information (that the Sonicwall in question is registered under)>Click Utilities>Installation>Download the vssetup tool (Silent Installation)
2) 'Save' this tool to the C: drive
3) After download is complete open a command prompt by clicking: Start>Run in windows and typing in: cmd
4) This will bring up the command prompt.
5) Change directories to the C: drive by typing cd at the blinking cursor, and then press enter.
5) At the C: drive, type vssetup.exe /uninstall
6) Being that this is a silent install/uninstall, you will see no evidence of the uninstall or completion. It will take about 30 seconds to complete, but you should wait for a minute. After the minute is up, reboot the PC.
7) After reboot is complete, you will now need to find the company key for the Mcafee subscription.
A) Log into the SonicWall appliance and navigate to:
System>Diagnostics, find “Tech Support Report” on the top and check all 4
boxes. Click on Download report.
B) Open up the Tech Support Report and click on “Edit>Find and do a find for: downloadUrl.
C) Note the end of the download url following ck= is 525c5f4b549432327, this is the company key.
(DO NOT USE THIS COMPANY KEY, PLEASE FOLLOW THE INSTRUCTIONS TO FIND THE COMPANY KEY THAT CORRESPONDS WITH THE SonicWall IN QUESTION)
8) Once the company key is obtained and noted open up the command prompt as directed in step 7 and change directories to the C: drive as outlined in step 9 and type vssetup.exe /ck=525c5f4b549432327 /p=v , then click enter.
(DO NOT USE THIS COMPANY KEY, PLEASE FOLLOW THE INSTRUCTIONS TO FIND THE COMPANY KEY THAT CORRESPONDS WITH THE SonicWall IN QUESTION)
Please Note: SonicWall recommends to install the "Client Anti-Virus and Anti-Spyware" (/P=V) switch only, features installed by using others switches are not recommended.
A) The switch /p=v denotes that only the Client Anti-Virus and Anti-Spyware will be installed.
**Example: vssetup.exe /ck=525c5f4b549432327
(DO NOT USE THIS COMPANY KEY, PLEASE FOLLOW THE INSTRUCTIONS TO FIND THE COMPANY KEY THAT CORRESPONDS WITH THE SonicWall IN QUESTION)
**For a complete list of switches, see SonicWall KB article ID: 5406
9) Once again, this is a silent install so you will see no activity indicating the VSSetup tool is running. The 2 ways to tell when the install is complete are by seeing the Mcshield in the system tray.
And by checking the Windows Task Manager> Processes, to make sure there is
no longer an instance of VSSetup.exe running.
10) After both of these are verified, please double click on the Mcshield in the system tray to update the client to the latest product version and DAT file.
Related Articles
- ‘Error sending one-time password’ encountered when connecting to NetExtender
- Supported SonicWall and 3rd party SFP and SFP+ modules that can be used with SonicWall NSsp series
- Supported SonicWall and 3rd party SFP and SFP+ modules that can be used with SonicWall NSA series
Categories
- Firewalls > TZ Series
- Firewalls > SonicWall SuperMassive E10000 Series
- Firewalls > SonicWall SuperMassive 9000 Series
- Firewalls > SonicWall NSA Series
YES
NO