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Authorization Error: Unregistered user device with email
07/18/2024 
2 People found this article helpful
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Description
Users are unable to log in into SonicWall Cloud Secure Edge app and get an authorization error.
Cause
‘Unregistered user device with email’ means that user is using a different email to log in than they originally registered with.
Upon registering a device, SonicWall issues a trusted Device Certificate and places it in the device’s keychain or certificate manager. The trusted Device Certificate includes the user’s email address in the NT Principal Name attribute, the email used to register the device. For this reason users cannot use a different email to log in.
Resolution
We need to use different user accounts on the device as registrations are stored on a device-user-level basis.
If you deploy with Zero Touch install, do not fill out MDM username or email fields for multi-user devices, refer to section below.
Further Reading
- Multi-user accounts and zero touch installation: https://docs.banyansecurity.io/docs/manage-users-and-devices/device-managers/distribute-desktopapp/
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