Auditing or Junk Box is not showing latest Emails

12/20/2019 1,139 People found this article helpful 484,066 Views

Description

Auditing and or Junk box is not displaying recent emails.
e.g. User's last emails displayed are from few days or months ago, though many new emails have arrived.

Resolution

Software -

On server where Email Security Software is installed, open Command Prompt
Locate the Directory where Email Security Software is installed. By default it is: C:Program Files (x86)SonicWallES
Use the command "dir" to list all directories and files
Execute the following command
"c:\Program Files (x86)\SonicwallES"
or
"c:\Program Files\SonicwallES"

mlfworkr -rebuildsearchdb (this will restart the tomcat service, the web interface)

Firmware-

Open a SSH client. For example PUTTY
Input snwlcli@ and the IP address of your SonicWall Email Security appliance, e.g. snwlcli@192.168.168.169
At Login prompt, type the Admin Username, e.g. admin and press enter (Note: In some cases when the Admin username is changed, login will fail. In this case please change it back to admin, by going to system à administration page in the GUI)
At Password prompt, type the same password that you use for the GUI login and press enter
Execute the following command on SNWLCLI prompt
SNWLCLI> rebuildsearchdb

Note- After accessing to the Web User Interface, it may take a few minutes to several hours until the emails will refresh to the most recent email.

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Auditing or Junk Box is not showing latest Emails

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