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Anti-spam: error message "Unable to update junkstore database" while unjunking/deleting emails

03/26/2020 9 People found this article helpful 117,647 Views

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    Description

     

    When we unjunk/delete emails from Junk box view, we may get following error message "Unable to update junk store database" from junk store....

    Resolution

    This particular error message is coming due to corruption of search engine database in the junk store application. This can be fixed by rebuilding the search database which will recreate the index.

    1. Login to the server where the Junk store application is installed.
    2. Go to command prompt and get in to SonicwallES directory.
    3. In the SonicwallES prompt, type "mlfworkr -rebuildsearchdb", this is going to restart tomcat service automatically.
    4. Login to firewall again and click on Junk Box View and then delete/unjunk emails.

    C:\Program Files\SonicwallES\mlfworkr -rebuildsearchdb

    Image

    Related Articles

    • How can I enable multicast support?
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    • Unable to access the junk summary URL using TCP port 10080

    Categories

    • Firewalls > TZ Series
    • Firewalls > SonicWall SuperMassive E10000 Series
    • Firewalls > SonicWall SuperMassive 9000 Series
    • Firewalls > SonicWall NSA Series

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