Anti-Spam: End-User Instructions for CASS 2.0 Junk Summary

03/26/2020 14 People found this article helpful 100,874 Views

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Description

Anti-Spam: End-User Instructions for CASS 2.0 Junk Summary

Resolution

Feature/Application:

The document describes End-User Instructions for CASS 2.0 Junk Summary emails.

Procedure:

Users will be sent junk summary emails (if configured by the admin) from the junk store, notifying them about the emails in their junk box. There will be additional links in the junk summary that will allow the users to access their junk box and manage some of the user specific settings. The figure below describes the junk summary email.

1. The unjunk and view links:

The “unjunk” link will un-junk the email from the junk box and the email will be received by the user in their mail client inbox. Once un-junked the email will be removed from the junk box.

The “view” link will log in the user to the junk box and display the email stored in the junk box. Users can check the email and can later un-junk it if needed. Below screenshot describes the “view” link.

2. The “visit junk box” link:

The “visit junk box” link will log in the user to their individual junk box.

a) Junk Box

The user can un-junk or delete the emails from the junk box.

b) Address Books (User allowed/blocked lists):

The users can allow or block an email address or domain under the anti-spam, anti-phising – address books section of the junk box (LDAP under Anti-spam needs to be configured). Users can click on respective tabs and add email addresses or domain names.

c) Junk Summary settings:

The user can set their own junk summary email settings by clicking on the Settings – Junk Summary option by un-checking the Adhere to corporate default check box. The users can specify the frequency of the junk summary emails. They can select the junk summary format (HTML or Plain). They can select what emails to include in the junk summary.

d) Downloads:

The download option in the junk box provides two links.

One will download anti-spam desktop client which requires additional license and is installed in the mail client. The second link will download an application called junk button, which works on Outlook and adds a “JUNK” button in the Outlook. Users can select an email and click on the “JUNK” button to move the email from inbox to the Outlook junk folder (This will not move the email to CASS junk box).

3. The Anti-spam settings and Spam management settings links:

The Anti-spam settings and Spam management settings in the junk summary will log the user in the junk box and open the respective pages described above in details.

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