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Anti-Spam (CASS) Junk Box View inaccessible with error "Please click the back button and try again"
03/26/2020 
88 People found this article helpful
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Description
After an update of JunkStore to 7.6.5 OR Firmware version of the Firewall Anti-Spam | Relay Domain, Junk Box View, Junk Box Settings, Junk Box Summary, User View Setup, Address Books, Manage Users, LDAP Configuration, Advanced and Download are showing the following error:
Error!
Please click the back button and try again. If you continue to experience problems, please contact support
Anti-Spam | Status, Settings and Statistics are accessible, Junk Store is operational, users are getting emails and Junk Summary, no issues unblocking emails tagged as spam.
Cause
The error occurs because of corruption in hostlist.xml file
Resolution
- Access the server where the Junkstore is installed.
- Stop the Junkstore service in Menu.
- Open the CASS install location:
C:\Program Files (x86)\SonicWallES\data - Find the "hostlist.xml" file and create a copy of it (as a backup).
- Delete the "hostlist.xml" file.
- Restart the Junkstore.
- Login to the Firewall UI and check if you can see all the menu points under Anti-Spam .
Related Articles
- 2FA authentication error using TOTP "Please try again later"
- Methods to add Address Objects
- Configure probe monitoring for WAN Failover and load balancing
Categories
- Firewalls > NSa Series > Anti-Spam Service
- Firewalls > SonicWall NSA Series > Anti-Spam Service
- Firewalls > TZ Series > Anti-Spam Service
YES
NO