Analyzer Error Not Licensed (There is a communication failure when trying to reach mySonicwall.com)
04/09/2020 1064 14240
In Analyzer SGMS interface GUI, under Unit | General | Status | Clicking "Synchronize Settings With Appliance, And License Information With mysonicwall.com" shows "Information has been synchronized successfully with the appliance" but the Analyzer field displays Not Licensed (There is a communication failure when trying to reach mysonicwall.com. Verify that the GMSVP Web Server is able to access www.mysonicwall.com).Appliance interface of analyzer displays "Licensed".
CAUSE: SGMS interface of analyzer is unable to contact www.mysonicwall.com to sync the licensing information.
RESOLUTION: Login to the SonicWall web management GUI.
1. Check if default LAN to WAN or any other zone to WAN access rule is set to deny. If the rule is set to deny, create a rule as Source: Analyzer installed server IP, Destination: Any, Service: Any, Action: Allow. 2. Also make sure if any User Level Access (ULA) Rule is configured in LAN to WAN zone which allows HTTP or HTTPS access based on user authentication. If there is any ULA rule, disable the rule and try to synchronize the analyzer from its SGMS page. 3. If the above two suggestions (1 and 2) are already existing, disable Content Filtering Service (CFS) in SonicWall and try to synchronize the license in the SGMS page of analyzer. 4. The above step 3 should allow the SGMS interface of analyzer to contact www.mysonicwall.com to sync the licensing information. So, exclude the IP address of analyzer installed server from CFS to make the sync happen all the time.
Note: Ensure none of the security services like GAV, IPS, Anti-Spyware and application firewall (App Control Advanced or App Rules) block the traffics from analyzer installed server.