SSLVPN login issue with umlaut characters on Netextender 10.3.0

Description

After updating the netextender to 10.3.0, users cannot login to sslvpn if the username or password has umlaut characters(mostly used with German letters). With the same letters, it was working fine on older versions of Netextender. 

Image

 

There are also instances where the sslvpn connects with umlaut letters on username but the connections cannot be saved. After every disconnection, need to enter all the login details again.

Resolution

Engineering team is aware of this issue and already working on this, SMA-5604.

Current solution is to downgrade the netextender version or use the following workaround.

Workaround is to enable the following option on control panel and restart the system:
control panel/region/administrative/change system local/region settings/ and enable Beta: use unicode UTF-8 for worldwide language support

Image

Related Articles

  • Certificate error when accessing certain websites when Client DPI-SSL is Enabled
    Read More
  • Custom DPI-SSL certificate generation and re-signing for expired DPI-SSL certificates on SonicOS 7.0.1
    Read More
  • Cysurance Partner FAQ
    Read More
not finding your answers?