08/03/2020 34 People found this article helpful 450,498 Views
Packet captures show packets are consumed when attempting to ping or manage the stand-by HA monitoring IP. There is no access to management and no ping response.
You may have experienced an issue when HA is configured and you are not able to access WAN monitoring IP of the standby unit. Be sure to check the configuration in WAN Failover and LB. If the ratio method of load balancing is enabled there may be an issue with interface priority causing the packets to be consumed and not forwarded.
3. Select Basic Failover from the drop down to adjust the interface ordering. Highlight the desired WAN interface(X1 in this example) press the up arrow to move the interface the monitoring IP belongs to up the interface ordering list.
5. Verify access to secondary WAN monitoring IP is now available.
ISSUE ID:
209904