When first configuring HES, how do I configure the inbound mailflow coming into to HES to route to O365?
For Inbound mailflow to route to HES, the customer's MX record must be updated to reflect their HES instance:
Example:
domain.com MX preference = 5, mail exchanger = domain.com.snwlhosted.com
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You are now configured to have inbound traffic routed form the internet to deliver to HES for domain.com that will then route to O365.
Be sure to have the Inbound Auditing on HES to track the inbound message being scanned by HES and delivered to O365.
On the message audit page, click Settings
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For steps on restricting inbound mail to O365 not originating from HES, click here.