Cylance - Recommended Agent Versions

This page details the currently recommended Aurora Cylance Protect and Aurora Focus (OPTICS) agent versions by OS Type.

If you have multiple OS types in your Cylance tenant, please see this linked page for steps to configure Zone Based updating to assign the correct agent versions to the correct OS types - Zone Based Updating (SonicWall) 

Windows

If updating current Cylance deployments to agent version 3.* from 2.1.1578 or older, please review the following article:

• • Cylance: Protect - Updating to Agent version 3.0 for Windows (SonicWall)
  • Devices using Protect agent 2.1.1578 or older must first update to Protect agent 3.0.1005 before they can update to Protect agent 3.4.1000. See also, Upgrade paths for the Aurora Protect Desktop (Artic Wolf)
  • Alternatively, Protect agent 2.1.1578 or older can be uninstalled and agent 3.4.1002 installed.
• Aurora Protect Agent: 3.4.1002
  • Agent version 3.4.1000 and 3.4.1001 can update directly to version 3.4.1002.
    • If updating from a different version please review the available update paths:  Aurora Protect agent version 3.x upgrade paths | Arctic Wolf Help Documentation 
  • Roll back to agent versions older than 3.4.1000 is not supported, and will require an uninstall, restart, reinstall with desired agent version
  • Check the Compatibility Matrix to ensure your OS version is supported: Compatibility matrix: Aurora Protect Desktop agent (Artic Wolf)
    • Windows Server 2012 R2 and Windows Server 2016, if already using Protect agent 3.x and above can use agent 3.3.1001
  • For 32-bit versions of Windows and OS versions not supported with 3.4.1002, the recommended agent version is 3.0.1005
• Aurora Focus (OPTICS): 3.4.2263
  • Check the Compatibility Matrix to ensure your OS version is supported: Compatibility matrix: Aurora Focus agent (Artic Wolf)
  • For OS versions not supported with 3.4.2263, use the newest compatible agent version.
    • For example, Windows Server 2012 R2 and Windows Server 2016 will use Focus agent version 3.3.3120 also referenced in supported legacy systems table below.

MacOS

• Aurora Protect Agent: 3.3.1000
  • Version 3.3.1000 or newer, is required to support Tahoe (MacOS 26)
    • Update the CylancePROTECT agent prior to updating to MacOS Tahoe.
      • If you do not, you will need to Uninstall and reinstall CylancePROTECT agent.
• Aurora Focus (OPTICS): 3.3.2708
  • Check the Compatibility Matrix to ensure your OS version is supported: Compatibility matrix: Aurora Focus agent (Artic Wolf)
  • For OS versions not supported with 3.3.2708, use the newest compatible agent version

Linux

• Aurora Protect Agent: 3.3.1000
  • See also, Upgrade paths for the Aurora Protect Desktop (Artic Wolf)
  • Protect Driver: Latest available for the desired Linux OS type when downloading from the Settings > Deployments tab.
• Aurora Focus (OPTICS): 3.3.2758
  • Check the Compatibility Matrix to ensure your OS version is supported: Compatibility matrix: Aurora Focus agent (Artic Wolf)
  • For OS versions not supported with 3.4.1555, use the newest compatible agent version

Please see the following linked page for supported Linux OS and Kernels: Supported Linux drivers and kernels (docs.arcticwolf.com)

Support for Aurora Endpoint Defense on legacy systems

See the table below for devices that are not supported by the Recommended Agent Versions specified above: