Unable to download Cloud backups from SonicOS

During recent maintenance on MySonicWall, cloud backups temporarily disappeared from both devices and user accounts. The issue has since been resolved, and all core functions—upload, download, list, update, and delete—are now fully operational in MySonicWall.

However, the same actions are not available through SonicOS at this time. Local on-box backups remain unaffected. Until further notice, administrators should use MySonicWall to retrieve these files.

For guidance, please refer to the article below, which explains how to download cloud backups from MySonicWall.

NOTE: Please monitor the Cloud Backup functionality status here: https://status.sonicwall.com/maintenances/136090 

• To download the previously saved configuration, please in to your MySonicWall.com account where this device has been registered.
• Under Products, search for the serial number and click the Serial number as shown in the image.
  
  
  
  
• Once you click the Serial Number, please access the Cloud Backup section.
  
  
  
  
• The desired firmware configuration file can now be downloaded by clicking the download icon.

See also:

How to Retrieve Cloud Backups from MySonicWall

How can I create cloud backup of SonicWall settings?