EX SSL-VPN: Connect Tunnel Installation Fails if Remote Access Connection Manager Service is Disabl

EX SSL-VPN: Connect Tunnel Installation Fails if Remote Access Connection Manager Service is Disabled

Problem Description

The installation of Connect tunnel fails if the Remote Access Connection Manager Service is disabled in Windows.  The installation will appear to complete successfully, but no components will actually get installed onto the system.

Resolution

Set the Remote Access Connection Manager service's Startup Type to Manual, instead of Disabled (Manual is the default startup setting). To change the Startup Type, open the Services control application by typing services.msc in a Run dialog window and right-click Remote Access Connection Manager Service.

More Information

Error messages in ngsetup.log which indicate this problem are the following:

 15:51:26: CreateNgPhonebookEntry[entry=Aventail VPN Connection] failed, status 87

 15:51:26: Failed to create connectoid 'Aventail VPN Connection' error is - 87.

Tracking

BugID: 35711