Capture client status error "ne_cf_not_active,ne_not_running"

Description

In macOS, after installing the Capture client, the device status is showing SentinelOne in red colour and the pending action shows "ne_cf_not_active,ne_not_running".

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Resolution

  • The "ne" indicates network extension of SentinelOne.
  • In the mac, we need to allow the SentinelOne extension.
  • Since the SentinelOne extension is not allowed, the sentinelOne is showing as red and pending actions shows "ne_cf_not_active,ne_not_running".
  • To resolve the issue, in the mac device.
  • In MAC device navigate to Settings | Privacy and Security.
  • Click on allow SentinelOne extension as shown below.
  • Image
  • Reboot the end point.
  • The SentinelOne status should show online.

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