Mismatch Between Firmware Version Displayed on MySonicWall.com and Device Firmware

In some instances, the firmware version displayed on MySonicWall.com does not reflect the version running on the SonicWall appliance. This information is synchronized between the device and the portal, and discrepancies may indicate a communication or trust issue.

This issue may occur due to one of the following reasons:

1. The firewall is unable to reach the License Manager and/or MySonicWall.
2. The SonicWall appliance is not recognized as a trusted device from the backend, which prevents license and firmware synchronization.

1. Verify Network Connectivity to Backend Services

• Navigate to Device > Diagnostics > Check Network Settings.
• Select All under General Network Connection and Security Management.
• Click Test All Selected and confirm that all tests pass successfully.

2. Use different DNS Servers (If MySonicwall.com and License Manager are unreachable)

• Go to Network > DNS > Settings.
• Configure the DNS servers as follows:
• DNS Server 1: 8.8.8.8
• DNS Server 2: 1.1.1.1
• DNS Server 3: 9.9.9.9
• Save the changes and reattempt the tests on Device > Diagnostics > Check Network Settings.

3. Attempt License Synchronization

• Navigate to Device > Settings > Licenses.
• Click the Synchronize button.
• If synchronization is unsuccessful, proceed to the next step.

4. Reset License and Security Services Information

• Open a browser and access the device’s internal diagnostics page using the following format:
  http://<LAN_IP>/sonicui/7/m/mgmt/settings/diag
  Example: http://192.168.168.168/sonicui/7/m/mgmt/settings/diag
• Click on Internal Settings.
• Ensure that you have valid MySonicWall.com credentials, as re-registration will be required.
• Click Reset Licenses and Security Services Info, then select Exit Internal Settings.
• Clear your browser’s cache and cookies.
• Close the browser and open a new session.
• Log into the firewall’s web management interface and click on Update Registration.
• Enter your MySonicWall username and password.
• After completing the registration, navigate to Device > Settings > Licenses to verify synchronization.

NOTE: On GEN7, the reset of licenses always requires a reboot. Please, perform this change during a maintenance window. 

• If the issue persists, please contact SonicWall Technical Support