With more than 15 years as a SonicWall partner, MHE Enterprise has transformed from a small systems integrator into one of Egypt’s most trusted Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs). By combining long-term partnership with a value-first approach, MHE has upgraded 75% of its hardware customers to SonicWall’s latest firewalls, with more on the way.

The Path to Growth

Today, MHE supports more than 150 SonicWall customers across nearly every major industry, including government, finance, industrial manufacturing, retail and healthcare. Most are small to mid-sized businesses with 50 to 1,000 employees, but the portfolio also includes microbusinesses and several large enterprises.

Three-quarters of MHE’s hardware-based customers have already upgraded to the latest SonicWall firewalls, with the remainder scheduled for refresh cycles soon. That success required overcoming limited budgets, customer hesitation and a lack of in-house expertise in some organizations.

“It’s not enough to know the technology,” says Ahmed Elhaddad, MHE’s Marketing Manager. “It’s about guiding customers step by step with strategies that build trust.”

Building Trust Through Partnership

MHE segments customers into two groups: those with strong in-house technical teams and those who prefer to hand over full responsibility for their cybersecurity roadmap. For the latter group, the majority, MHE acts as a virtual CIO and CISO, identifying vulnerabilities, explaining the benefits of new SonicWall capabilities and guiding adoption.

“Trust is the foundation,” says Elhaddad. “We never push upgrades for the sake of sales. We recommend them when they truly protect our clients’ businesses.”

Beyond Upgrades: Replacing Lesser Brands

Competitive takeovers have played a big role in MHE’s growth. One dairy company with more than a dozen sites struggled with a legacy firewall brand. MHE replaced it with SonicWall, using zero-touch deployment to preconfigure devices and roll them out simultaneously across all locations. The customer, expecting days of downtime, was astonished when the rollout finished in hours.

Another success came with a major insurance provider. During deployment, SonicWall’s sandboxing detected a malicious file in real time — with the company’s CISO watching. That single moment cemented the client’s confidence in upgrading.

When another customer came under active attack, MHE’s security operations center, in collaboration with partner Solutions Granted (now part of SonicWall), neutralized the threat overnight. These results underscored the strength of MHE’s proactive model and SonicWall’s advanced technology.

Expanding Services with SonicWall

With trust as its foundation, MHE has made SonicWall a central pillar of its managed services. The company has incorporated solutions such as the SonicWall TZ80 for smaller environments, MDR services through CrowdStrike and plans to expand into SonicWall’s ZTNA-based Cloud Secure Edge (CSE). These offerings will help customers adapt to increasingly cloud-based and distributed workforces.

Best Practices for MSPs

MHE’s experience highlights several lessons for other MSPs and MSSPs:

• Build trust before selling — upgrades should always align with client needs.

• Act as a virtual CIO/CISO for customers without in-house expertise.

• Demonstrate value with real-world results, from zero-touch deployments to threat detection.

• Use SonicWall’s portfolio to right-size solutions for every customer segment.

The Bottom Line

For MHE, trust and partnership turn routine upgrades into long-term business success. By combining SonicWall technology with a customer-first philosophy, they’ve modernized most of their installed base, expanded into new services, and strengthened their reputation as a cybersecurity partner that puts clients first.

Learn more about MHE Enterprise