MSS FMM: NSM - Frequently Asked Questions (FAQs)

This FAQ sheet covers commonly asked questions about SonicWall NSM SaaS. For complete information, refer to the NSM SaaS Administration Guide.

How do I Access NSM?

• For information on accessing NSM, please see: How to access Cloud NSM (SaaS).

How Do I Add or Remove users in NSM?

• Employee and user access, password management, etc. is controlled by you inside of your MSW simply by making sure they have a user in your MSW account (Creating and adding users in the mysonicwall.com account) and adding them to the user group with permissions to the applicable tenant with the managed units.
  • For a quick and easy walkthrough, check out this short 3-minute video that walks you through the process: How to Add a New Network Security Manager User and Provide Access

How do I manage alerts in NSM?

NSM has the ability to send many different types of alerts, however MSS no longer controls what alerts you get from unit events like we could in GMS. You will need to setup alerts for applicable event types that you want to get alerted on.

1. To select which alerts you want to see from your units, refer to the Configuring Events Settings | NSM SaaS Administration Guide.
2. Once you’ve setup the alerts that you’d like to receive, go to the users page and enable notifications for any users that you would like to receive event alerts.

How do I Upgrade Firewall Firmware?

To view instructions on how to upgrade firmware for a single or multiple firewalls, refer to Upgrading Firmware | NSM SaaS Administration Guide.

Firewall Management Notification During Local Login

When logging into a firewall via its local GUI, you may see the following message. While the wording might seem concerning, you are still free to make changes locally. Any changes made will be automatically synchronized with NSM during the next scheduled sync.

• Message Example:

How do I download logs?

• The Log Download section provides the tools to download firewall session logs in CSV format. The downloaded session log file can be used for further analysis outside of NSM. You can download session logs by navigating to Log Download tab on the Monitor View. For more information on this process, please see: Log Downloads | Network Security Management Reports and Analytics