How to transfer Capture Client from one tenant to another

You must contact Customer Service to request a capture client serial number transfer from one tenant to another 

NOTE: The customer needs to uninstall and reinstall the endpoints 

The capture client serial number cannot be transferred from one tenant to another; however, we can replace the last activated key on the capture client serial number with the new key and activate the newly generated key to the tenant this will generate a new capture client serial number 

Below are the required details to complete the transfer of the capture client serial number from one tenant to another 

•         The capture client serial number or the latest capture client key that was activated
•         The tenant’s name on the MySonicWall portal where the capture client needs to be moved
•         If the capture client move is between different MySonicWall accounts the MySonicWall  account email address

Please contact us at 1-888-793-2830 (NOAM Customer) for assistance with the license transfer.

For other regions follow the below link for contacts: https://www.sonicwall.com/support/contact-support/