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Secure Mobile Access 12.0 Workplace User Guide

Using SMA WorkPlace

The WorkPlace application enables you to securely access private network resources—including Web sites, Web and client/server applications, terminal servers, and shared folders or files—from a Web browser.

WorkPlace Overview

When you start WorkPlace, the home page displays any shortcuts that your administrator has configured for you. You can click these links for direct access to Web content, applications, or shared folders and files. Some elements, such as the Network Explorer page, personal bookmarks, or the Intranet Address box, may not be available depending on how the home page is configured.

Your WorkPlace pages may look different than the examples shown in this document. If your SonicWall SMA appliance was upgraded after version 10.6.2, by default the WorkPlace pages are displayed in the format used in previous versions. The administrator can update the WorkPlace to the new format, but doing so resets the WorkPlace pages to the factory default.

The WorkPlace home page includes connection status information indicating which access methods are currently enabled and the session start time. You can click the Details link in this area to view your security zone status (if applicable) and see information that can be helpful in troubleshooting problems. For more information about access methods, see Access Methods and Resources. For more information about security zones, see Viewing Security Zone Information.

Depending on how your administrator has configured WorkPlace and how you connect to the network, the home page may include a Personal Bookmarks area that enables you to save and access your own collection of links to URLs and other resources, such as file shares. To manage your bookmarks, click the pencil icon. For more information, see Using Bookmarks.

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NOTE: To navigate to and from different pages in WorkPlace, use the navigation tools in WorkPlace (tabs or links) instead of your Web browser’s Back and Forward buttons. Clicking the browser’s navigation buttons prompts you to terminate your WorkPlace session.

The Network Explorer Page

Your system administrator can make the Network Explorer page available to you, giving you access to all the Windows network folders or files for which you have permissions. There are two versions of Network Explorer, one Java-based for most computers, and the legacy HTML based Network Explorer for small form factor devices and computers without Java.

The Java based Network Explorer displays the file system on the local machine in the left pane and the remote location in the right pane. The right pane allows you to browse network domains and computers, and their associated file shares. Using the two panes, you can manipulate files and copy between the remote and local file systems. Users can also set up bookmarks from within Network Explorer to quickly navigate through networks from the portal level.

In the HTML based Network Explorer, the navigation pane at the left displays a list of resources available on your network; the pane on the right enables you to work with folders and files.

Access Methods and Resources

WorkPlace enables you to access different types of resources. The specific resources available depend on the access methods currently enabled, as shown in the connection status area in WorkPlace. The following table describes the various access methods and the types of resources each one enables you to access.

 

Access methods and resources

Access method

Resources available

Web

Web content and Web-based applications that can be accessed through a browser. Examples include general Web sites (such as intranets), Outlook Web Access, and Domino Web Access.

Web and client/server

Web content and Web-based applications that can be accessed through a browser.
Client/server applications, thin client applications, and terminal servers. Examples include Outlook, Citrix, and Windows Terminal Services.

Full network access

Web content and Web-based applications that can be accessed through a browser.
Client/server applications, thin client applications, and terminal services.
Native Windows file access through Network Neighborhood.
Mapped network drives.

For more system status information, click Details, which provides access to the following features:

Session information - Identifies the Realm, Community, and whether Data Protection is being used.
SMA Agents - Identifies the SMA agents are available on your device and what security zone (community) you have been assigned to. Your system administrator may also make WorkPlace shortcuts available that allow you to download and install additional clients (for example, Connect Tunnel and Connect Mobile).
Secure Endpoint Manager - Identifies the version of Secure Endpoint Manager being used.
Device Authorization Terms - Provides an Authorization Terms and consent form to allow access to the network resources from a personal device.

Logging into WorkPlace

Before you can access your WorkPlace resources, your identity must be verified. Depending on how your administrator has configured WorkPlace, this might mean selecting a specific login group (for example, “Employees” or “Partners”), and then providing credentials. You may be prompted for a username and password, which you can type in or enter by means of a virtual keyboard, or you may be prompted for some other form of credentials.

1
If you are presented with a Log in to prompt, select the appropriate group from the list. (This information is provided by your system administrator.) If the list does not contain the appropriate name, select Other from the list, and then type the group name in the box below the Log in to box.

2
Click Next.
3
If configured by your administrator, the Acceptable Use Policy screen (AUP) appears. The AUP displays specific messages or instructions you will need to agree to. Click Accept to continue. If you do not accept the license agreement, you will not be able to access WorkPlace.
4
If logging in with a personal device for the first time Device Authorization Terms are displayed. Read and agree to the terms to login.
5
When prompted for credentials, enter them, and then click Login.

Your administrator can offer an alternative method for providing your credentials using a virtual keyboard. Some administrators may even require it if, for example, there is concern that a user’s login credentials might be stolen. To enter your credentials without typing them, click Use virtual keyboard and point to characters on the keyboard display.

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NOTE: Keyboard entry may not be accepted when using RDP in full screen mode on Mac OS X.
6
If CAPTCHA authentication is enabled for your realm, a CAPTCHA verification display and prompt appear. Type the 6-character case sensitive alphanumeric CAPTCHA value. To view a different CAPTCHA, click the New button.
7
Windows users are prompted to install the Secure Endpoint Manager (SEM), which takes care of installing agents and clients through the browser. Once it is installed, you automatically receive client updates. Click Continue, then click Run and accept the software if any security warnings appear.
The URL you use to log in to WorkPlace is provided by your system administrator.
Depending on how your administrator has configured WorkPlace, all other open browser windows may automatically close at WorkPlace startup, leaving only the WorkPlace browser window open.
Your administrator can configure the SEM to start automatically when the operating system starts (Windows only).
In some cases, you may be prompted to accept a security warning before WorkPlace can start. For more information, see Using Cache Cleaner.
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Changing Your Password

Your administrator has the option of allowing you to change your own password in WorkPlace. If a user-initiated password change is allowed, you’ll see the Change password checkbox.

1
Click the Change password checkbox.
2
Enter your current credentials, and then click Log in.
3
On the password notification page, re-enter your old password, and then enter and confirm your new one.

Entering Credentials Using the Virtual Keyboard

The administrator can offer you an alternative method of providing your credentials in WorkPlace using a virtual keyboard. Some administrators will require it if, for example, there is concern that a user’s login credentials might be stolen.

1
Click the Use virtual keyboard checkbox: a keyboard is displayed in WorkPlace. (If your administrator requires that you use the virtual keyboard, it is already displayed.)

2
Click the letters for the username. To enter a capital letter, first click the Shift key on the virtual keyboard.
3
Use your mouse to move the cursor to the password box, and then click the letters for your password.

Logging out of WorkPlace

When you have finished working with network resources using WorkPlace, you should log out to close your session.

To log out, click the Log out button in the upper-right area of the WorkPlace page.

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NOTE: Logging out of WorkPlace ends your WorkPlace session, but it does not log you out of any applications that are running on your computer. To increase security, it is good practice to close any browser windows in use by applications before you log out of WorkPlace, especially if you are working on a computer that is shared with other users.

WorkPlace Lite

WorkPlace Lite is an access mode for the Secure Mobile Access (SMA) appliance that bypasses all Access and EPC Agents and logs the user in to WorkPlace. The only prerequisite for logging in to a WorkPlace Lite enabled WorkPlace site as a modern web browser that supports HTML5. Web only access is more commonly referred to as Reverse Proxy access.

The AMC administrator can:

Grant the user access to WorkPlace Lite.
Force the user to use WorkPlace Lite only.
Disable the user from accessing WorkPlace Lite.

Users can select a checkbox or go to a specific WorkPlace site for Lite access. If the user checks WorkPlace Lite mode, then the system allows access to browser based graphical and text-terminal shortcuts as well as Web URL and HTML file share shortcuts. The Persistent Cookie option allows (or disallows) seamless access to SharePoint documents.

Accessing Network Resources

You can use several methods to access a specific resource. Depending on how your administrator has configured WorkPlace, some access methods may not always be available.

Shortcuts: The WorkPlace home page displays any shortcuts that your administrator has configured for you. You can click these links to directly access selected web applications, network shares or folders, or terminal servers. For more information, see Using Shortcuts.
You can use the Intranet Address box at the bottom of the page to access a web resource, a network resource, or a terminal server. For more information, see Using the Intranet Address Box.
Personal Bookmarks: You may be able to create your own bookmarks for quick access to resources such as URLs and file shares. For more information, see Using Bookmarks.
Access methods: To find out what access agents are running, click Details in WorkPlace. Your administrator may also make client installation packages available for download. For more information, see Access Methods and Resources.
Browsing network resources: You can use the WorkPlace Network Explorer page to browse a Windows network, including shared folders and files. For more information, see Working with Folders and Files.
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NOTE: Accessing some items may require you to log in if special permissions are required for that item. WorkPlace first attempts to access network share resources using your WorkPlace login credentials; if the resource requires different credentials, you are prompted to supply them.
Related Topics

Using Shortcuts

WorkPlace shows the shortcuts that your administrator configured for you. How they are organized—in groups, or on different pages—is defined by your administrator. You can click these links to directly access Web content, applications, shared folders, terminal servers, and Workspace Server Farm resources.

You can edit several of the shortcuts. Any changes you make will be used every time you click the shortcut for that resource. If you do not make any changes, the settings defined by your administrator is used. The editable shortcuts include:

Windows Terminal Services
Citrix and Citrix graphical terminal shortcuts
SSH/Telnet (text terminal shortcuts)
VNC
RDP

To create a custom shortcut, refer to To Configure Custom Links.

To Access a Resource Using a Shortcut

Click the shortcut name for the resource you want to access. Web resources and terminal server resources open in a new browser window. The vWorkspace desktop and shared folders or files open in a separate Network Explorer window. Clicking a vWorkspace server farm shortcut displays a window identifying its applications and desktops, similar to Citrix and VMware server farm bookmarks.

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NOTE: If using Google Chrome to access a Web resource and a blank page appears, disable the Use hardware acceleration when available option in Google Chrome.

To Configure Custom Links

Click the Edit icon for the resource shortcut to open the Manage custom links dialog box.

1
Select one of the following from the Client Type drop-down list:
Select Native to use a Java or ActiveX client.
Select HTML5 capable browser to use an HTML5 browser, which allows HTML5-based RDP.
2
Select the desired color depth from the Color Depth drop-down list. Possible choices are 8-bit, 32-bit, and 64-bit color. The default value is 16-bit.
3
Select one of the following from the Screen resolution drop-down list and then click Save:
To use a resolution in the list, select the desired resolution.
To create a custom resolution, select Custom... and then type the desired pixel values (width x height) into the fields that appear. The minimum supported resolution is 640x480 and the maximum is 4096x2048 pixels.
To set the resource window size as a percentage of your client screen, select Screen Percent and then type the desired percentage into the percent field that appears.
To use your full screen to display the resource, select Full Screen.
4
Select one of the following from the Enable Single Sign On drop-down list.
To use the same credentials used to login to the WorkPlace session, select Use WorkPlace session credentials.
To use custom credentials, select Use custom credentials and type the Username, Password, and Domain to use for logging in.
5
To allow connecting to the admin/console session, select Connect to admin/console session.
6
To enable Wake on LAN, select Enable Wake on LAN.
7
To reset all values to the defaults, click the Reset to Defaults button.
8
Click Save:

Using the Intranet Address Box

Depending on how your administrator has configured WorkPlace, you may see an Intranet Address box, which you can use to access network resources, terminal server resources, or, when WorkPlace is running in translated mode, Web resources.

 
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NOTE: If using Google Chrome to access a Web resource and a blank page appears, disable the Use hardware acceleration when available option in Google Chrome.
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Accessing Web Resources Using the Intranet Address Box

To access a Web resource, type the URL for the resource in the Intranet Address box, and then click GO. The Web resource opens in a new browser window. Remember the following:

If you are accessing a standard HTTP resource, you do not need to type http:// at the beginning of the URL. However, if you are accessing a secure Web (HTTPS) resource, you must include the https:// protocol identifier in the URL (https://intranet.example.com).
To access a Web resource on a non-standard port (other than port 80), include the port number after the resource’s host name. For example, intranet.example.com:443 and intranet.example.com:8080/SAP are both valid entries.

Accessing Network Resources Using the Intranet Address Box

To go directly to a server, computer, or network folder, type the item’s path in the Intranet Address box, and then click GO. Network Explorer opens in a new browser window, displaying the contents of the requested folder or file.

When specifying a resource name, use the Windows Universal Naming Convention (UNC) name, in the format \\ComputerName\ShareName\Path\FileName. For example, to view the contents of the \sales\proposals folder on the common server, type the following in the Intranet Address box:

\\common\sales\proposals

When using the Internet Address Box:

WorkPlace does not support unqualified host names for network resources; you must type the full UNC name when entering a network resource name in the Intranet Address box.
Typing an unqualified host name in the Intranet Address box is interpreted as a Web resource, not a network resource. For example, if you have a Web resource named intranet.example.com, simply type intranet in the Intranet Address box to access it.

Accessing Terminal Servers Using the Intranet Address Box

To go directly to a terminal server resource, type its URL in the Intranet Address box, and then click GO. The resource opens in a new browser window.

When specifying a terminal server resource URL, you must include the appropriate protocol identifier. If a terminal server resource contains multiple hosts, you are prompted to type the host name or IP address of the specific resource you want to access.

 

Terminal server resource data

Terminal server type

Identifier

Sample Intranet Address box entry

Windows Terminal Services

rdp://

rdp://private.xyzcompany.com/wts_server

Citrix

citrix://

citrix://private.abccompany.com/citrix_farm

Options Using HTML5

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Overview

HTML5 clients can connect to backend systems using RDP, VNC, SSH, and Telnet. HTML5 clients can use Single Sign-On (SSO), copy and paste, multiple language keyboard support, scroll back, and dynamic window resizing. Users also have wider connectivity, such as cross-browser, cross-OS support.

 
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NOTE: RDP, VNC, SSH, and Telnet usng HTML5 can be configured in SMA 12.0 on an SMA 1000 series appliance or in SMA 12.0 WorkPlace.

HTML5 clients eliminate the management of the endpoint clients, such as Java and ActiveX.

The following table shows the HTML5 features for RDP, VNC, SSH, and Telnet:

 

RDP

SSH and Telnet

VNC

Keyboard - AMC Support

SSO

SSO

Keyboard enhancements

Scroll back

Performance improvements for Mac screen sharing

TLS/NLA - AMC Support

RDP Certificate identity warning

Dynamic Window Resize (remove Window size AMC option)

Window Control

Copy-Paste

Copy-Paste

Encoding, Compression Level, JPEG iMage Quality, Cursor Shape Update, Use CopyRect, Restricted Colors, View Only, Share Desktop

Optimize for tablets/phones

Zoom-in and Zoom-out

 

Per Device License

Host Key - SSH default font size

 

RDP Using HTML5

Topics
 
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NOTE: Server authentication for RDP is configured by the system administrator.

Keyboard Support for RDP

Keyboard support for WorkPlace and AMC has been enhanced with support for additional languages. You can select the keyboard language from a drop-down menu in WorkPlace and in AMC. The language that the browser is set to, is used as the default keyboard language.

The following keyboard languages are supported in SMA 12.0:

 

Danish

Italian

Dutch

Luxembourgish

English (United Kingdom, United States)

Norwegian

Finnish

Russian

French (Belgium, Canada, France, Switzerland)

Spanish

German (Germany, Switzerland)

Swedish

Hungarian

 

Copy and Paste in HTML5 RDP

You can copy and paste text from one RDP device to another as follows:

Local to local
Local to Remote
Remote to local

Using Bookmarks

Depending on how your administrator has configured WorkPlace, the home page may include an area where you can save and access personal links to resources such as URLs and file shares.

 
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NOTE: Bookmarks are not supported when using Application Access Control.

WorkPlace bookmarks are similar to standard Web browser bookmarks or favorites lists, except that they are stored on the SonicWall SMA appliance, not on a specific computer. You can access and manage your WorkPlace personal links whenever you are logged in to WorkPlace, regardless of the computer you are using.

When you click a bookmark, the specified resource opens in a separate browser window. Remember the following:

To access file shares through WorkPlace bookmarks, you must be running a SonicWall SMA access agent, such as one of the tunnel clients, or you must configure the bookmark to use a special URL. For more information, see Adding Bookmarks, or contact your system administrator.
If using Google Chrome to access a Web resource and a blank page appears, disable the Use hardware acceleration when available option in Google Chrome.
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Adding Bookmarks

After you add a bookmark, it appears in the Personal Bookmarks group in WorkPlace.

1
In the Personal Bookmarks group in WorkPlace, click the plus icon. The Manage bookmarks page appears.

2
For Position, select the position for where the bookmark will appear in the list of bookmarks on the WorkPlace page.
3
In the Name field, type a short, descriptive name for the bookmark. This name will appear as the link text in the Personal Bookmarks group in WorkPlace.
4
In the Address field, type the URL or path for the resource:
To create a bookmark for a URL, type the URL in host/path format. If you are creating a bookmark for a standard HTTP resource, you do not need to type http:// in the URL. However, if you are creating a bookmark for a secure Web (HTTPS) resource, you must include the https:// protocol identifier in the URL (https://intranet.example.com).
To create a bookmark for a file share resource, type the file share path in Windows Universal Naming Convention (UNC) format (\\ComputerName\ShareName\Path\File). For example, to add a bookmark for the sales\proposals folder on the common server, type \\common\sales\proposals.
5
In the Description field, type in a short description for the resource.
6
Select the type of shortcut from the Shortcut Type drop-down list. Choose one of the following:
Web shortcut
Network shortcut
RDP shortcut
Citrix shortcut
VNC shortcut
SSH shortcut
Telnet shortcut

The display changes depending on what you select.

For example, a Web shortcut might be configured as shown below:

An RDP shortcut might be configured as shown below:

7
Click Save.

Reordering Bookmarks

You can control the order of your bookmarks (for example, to place the most frequently used bookmarks at the top of the list).

1
In the Personal Bookmarks group in WorkPlace, click the pencil icon. The Manage bookmarks page appears.

2
Select the desired position for this bookmark from the Position drop-down list.
3
Click Save.

Deleting Bookmarks

You can delete bookmarks that you no longer need.

1
In the Personal Bookmarks group in WorkPlace, click the icon.
The Confirm Delete page appears.

2
Click Delete.

Working with Folders and Files

WorkPlace enables you to work with network files and folders on a network using a Web browser much as if you were working locally on the network. To access file and folder utilities, click on Network Explorer. WorkPlace automatically displays one of two possible Network Explorer interfaces:

Java based Network Explorer – The Java based Network Explorer has a similar look and feel to the Windows Explorer tool, featuring drag and drop, multiple file selection, and bookmark capabilities. The interface displays the local computer in the left pane and the remote location in the right pane. See Using the Java-based Network Explorer.
HTML based Network Explorer – If Java is not available on the computer, the HTML-based Network Explorer is used. The HTML-based Network Explorer enables you to work with network files and folders on a network using a Web browser much as if you were working locally on the network. The Network Explorer page displays shared folders or files that you have permission to access, and provides access to file and folder utilities. You can use this Network Explorer to browse domains, servers, shares, folders, and files. Small form-factor devices and mobile devices typically use the HTML-based Network Explorer. See Using the HTML-Based Network Explorer.

Using the Java-based Network Explorer

The Java-based Network Explorer displays the file system on the local machine in the left pane and the remote location in the right pane. The right pane allows you to browse network domains and computers, and their associated file shares. Using the two panes, you can manipulate files and copy between the remote and local file systems. Users can also set up bookmarks from within Network Explorer to quickly navigate through networks from the portal level.

Network Explorer leverages the Java platform browser plug-in to increase usability by mimicking the common Windows Explorer interface, featuring drag and drop and multiple file selection capabilities. With the help of the HTTPS protocol, Network Explorer securely transfers encrypted files and information to and from the EX-Series appliance. The appliance communicates this data to the individual machines on the remote network.

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NOTE: To use the Java-based Network Explorer, you must have JRE installed on your local computer. JRE Version 1.6.0 Update 24 or newer is recommended. To download the latest Java and JRE versions, visit http://www.java.com. If the latest Java and JRE versions are not installed, an HTML-based Network Explorer is used, as explained in Using the HTML-Based Network Explorer

The administrator must enable Network Explorer for users to use it. The remote computer must have shared folders for files to be copied or moved. Sharing policy must be set from within the remote computer’s own operating system.

In Network Explorer, each pane has its own controls and displays a Location Bar, which shows the current path of each window. Entering a path in the Location Bar will take you to the specified location. Use backward slashes in the path for a Windows resource; otherwise, use forward slashes.

The remote pane may take some time to refresh, since the application needs to poll the EX-Series appliance for its contents. During such a procedure, the remote pane is grayed out and a Cancel button is displayed. Clicking the Cancel button will cancel the current operation and revert the remote pane to the previous location.

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NOTE: If the contents of the local or remote pane extend beyond the size of the window, a scroll bar will appear in the respective pane. You can scroll the window by using the scroll bar or by using a mouse wheel.

Object properties can be retrieved by right-clicking the item and selecting Properties. A window displaying the attributes of the object will appear.

About the Network Explorer Toolbars

Each pane has a toolbar with a set of icons for commonly used operations. Hovering the mouse cursor over these icons displays convenient tool tips to the user. Dragging the toolbar by the dotted line on the left side of it, or by an empty area at the right, undocks the toolbar into its own window. To re-dock the toolbar, simply close the window.

The toolbar for the remote pane includes the Bookmarks button, while the local pane does not. Bookmarks serve as useful shortcuts to quickly access different network locations. Users can create bookmarks by using the bookmark option on the right-click menu.

The buttons on the toolbar, from left to right, provide the following functions:

Back: Traverses back in the history. Sets the current view of the window to the previous location in history. This icon is dimmed if there is no previous history location. Network Explorer maintains a 20-operation history for each pane.
Forward: Traverses forward in history. This icon is dimmed if there are no forward locations in history.
Up: Traverses up the directory tree to the parent directory of the current view. This icon is dimmed if the current view is of the root directory or if the parent directory cannot be resolved.
Sort: Reverses the order of the listed files.
Refresh: Refreshes the current view by either polling the local file system or remote network via the appliance. The refresh icon is dimmed in the remote window while its contents are being refreshed.
New Folder: Creates a new folder within the respective file system. Clicking this icon will bring up the "New Folder" dialog box, allowing the user to assign a name to the new folder. This icon is dimmed when the location of the window is such that a new folder cannot be created. (eg. Root of a Windows filesystem, domain list, machine list)
Copy: Copies the selected file(s)/folder(s) to the location of the remote window. Clicking this icon will bring up the "Copy" or "Move” dialog box that will show the status information of the copy procedure. If the file being copied already exists, a new dialog will show up asking the user whether or not the existing file should be replaced. The copy icon is dimmed when there are no selected files/folders to copy (eg. Nothing selected, drive or domain is selected). It is also dimmed if the remote location cannot accept files copied to it (eg. domain list, machine list).
Delete: Deletes the selected files or folders.
Bookmarks: (Remote pane only) Displays the list of bookmarks. You can create bookmarks by using the bookmark option on the right-click menu.

Creating Bookmarks in Network Explorer

Bookmarks allow you to avoid lengthy navigations through a remote directory hierarchy, clicking one folder at a time. Creating a bookmark lets you bypass the hierarchy when accessing the target directory.

1
In the right pane of Network Explorer, navigate to the remote location for which you would like to create a bookmark.
2
To set a bookmark to the current directory, right-click in an empty location in the remote directory and select Add Bookmark from the right-click menu.

3
Enter a name for the new bookmark in the New Bookmark window that displays, then click OK.

4
To set a bookmark for a specific file or folder, right-click the file or folder name and then select Add Bookmark from the right-click menu.

5
Enter a name for the new bookmark in the New Bookmark window that displays, then click OK.

Your bookmarks will also appear in the Personal Bookmarks area of the WorkPlace home page.

Using Bookmarks in Network Explorer

Once a bookmark is created, use it to bypass the remote directory hierarchy when accessing the target directory.

1
In Network Explorer, click on the Bookmarks button on the tool bar in the remote pane. A drop-down menu displays with the message Loading Bookmarks. Keep the mouse within the drop-down menu as Network Explorer loads the bookmarks.

2
Once the list is loaded, click the bookmark to access the desired file or folder.

Copying or Moving Files or Folders

For ease of use, there are several ways to perform file transfers using Network Explorer.

Moving or copying a directory or folder will move or copy all contents of the folder, including nested sub-directories. When a file or folder is moved, the item is deleted from the original location.

To copy or move files or folders:
1
In either the local or remote pane of Network Explorer, select the file or folder to be copied or moved.

To select multiple items, click the items while holding the Shift or the Ctrl key. Clicking on an item again while holding the Ctrl key will de-select it from the group.

2
To copy the item to the location displayed in the other pane, do one of the following:
Click-and-drag the item across the center boundary. You can also drop the item onto a folder name to copy it into that folder.
Click the Copy button on the toolbar in the pane with the selected item.
Right-click the item and select Copy from the right-click menu.
3
To move the item to the location displayed in the other pane, right-click the item and select Move from the right-click menu.
4
If user credentials are required to create or replace a file in the target directory, an authentication window is displayed. To begin the copy or move process, enter your credentials and click OK. If the item cannot be moved to the target location, the operation is disallowed.
5
Wait for the operation to complete. A progress bar displays the waiting time required to copy or move the files.

Opening or Launching a File in Network Explorer

You can open files or launch applications on the remote filesystem in Network Explorer.

1
In Network Explorer, navigate to the location of the file in the remote pane.
2
Double-click on the desired file to launch it with the proper application.
3
If activating a file on the remote machine, Network Explorer will first download the file to a temporary folder on your local machine and then open it. In the Launching dialog box, click Open to proceed.

The progress of the download is displayed.

4
After the download completes, a message is displayed saying that you should save any changes to the file in an appropriate directory, as the file is opened in a temporary location. Click OK to proceed with opening or launching the file.

Deleting Files or Folders

You can delete files or folders in Network Explorer.

1
In either the local or remote pane of Network Explorer, select the item you wish to delete.

To select multiple items, click the items while holding the Shift or the Ctrl key. Clicking on an item again while holding the Ctrl key will de-select it from the group.

2
Do one of the following to delete the item:
Click the Delete button on the toolbar in the pane with the selected item.
Right-click the item and select Delete from the right-click menu.
3
In the confirmation dialog box, click Delete.

Network Explorer will completely delete the file or folder from the remote machine. In the case of a folder, all files and folders under that resource will be recursively deleted. These items are not sent to the recycle bin on either machine and are not recoverable.

Using the HTML-Based Network Explorer

If Java is not installed on the computer, the HTML-based Network Explorer is used. The HTML-based Network Explorer enables you to work with network files and folders on a network using a Web browser much as if you were working locally on the network. The Network Explorer page displays shared folders or files that you have permission to access. You can browse these domains, servers, shares, folders, and files by clicking links on the Network Explorer page. The navigation pane at the left displays a list of resources available on your network. The pane on the right enables you to work with folders and files.

The HTML Network Explorer page provides two modes of operation:

Folder mode: When working in folder mode, you can browse available folders and their contents, upload a file to a folder, download multiple files as a compressed file, create a new folder, or rename or delete a folder. For more information, see Working with Folders.
File mode: When working in file mode, you can rename, copy, move, delete, or view the properties of the selected file. For more information, see Working with Files.
Navigation Tips
When viewing the contents of a server or folder, the navigation pane shows the full path to the current folder as a hyperlink. Click any portion of the link to go directly to that folder.

To move up one level to the parent folder, click the Up button in the navigation pane:
If you do not have permissions to access the parent folder, this button does not appear.
To update the contents of the navigation pane, click the Refresh button:
This ensures that you are viewing the latest version of a network resource. For example, if you create a new file or folder and it does not show up in the navigation pane, click the Refresh button to update the display.
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NOTE: Accessing some items may require you to log in, if special permissions are required for that item. WorkPlace first attempts to access network resources using your WorkPlace login credentials; if the resource requires different credentials, you are prompted to supply them.

Depending on your network environment, you may be able to access folders on your networked desktop computer, mobile device, etc. To do this, you must make those folders available using the Windows Sharing feature on that computer. See your Windows documentation for more information about sharing folders.

Related Topics

Displaying the HTML Network Explorer Page

You can display the HTML Network Explorer page by doing one of the following (the methods available to you depend on how your administrator has configured WorkPlace):

Click an appropriate network shortcut in WorkPlace.
Type a UNC path name in the Intranet Address box.

Working with Folders

When working with folders, you must have the correct permissions to perform certain actions; these are the same permissions you would need if you were working directly on the network.

The folder page may include an option for uploading files from your computer to the current folder. If WorkPlace is not configured to allow uploading files, you will not see this option. For more information, see Uploading Files.

Topics:  
Viewing the Contents of a Folder

When you click a folder name, a page appears displaying that folder’s contents. You can perform a number of different actions within the current folder, such as sorting items and creating, renaming, and deleting folders.

To view the contents of a folder

In the left navigation pane of the Network Explorer page, click the name of the folder you want to view. Any subfolders contained in the current folder are displayed in the left navigation pane. Any files contained in the current folder are displayed on the right.

Sorting Items in a Folder

You can sort the items in the current folder.

In the right pane of the Network Explorer page, in the top row, click Name, Size, or Date to sort the folder’s contents. The available sort methods are as follows:

 

Available sort methods

Sort method

What it does

Name

Sorts items by file name, alphabetically.

Size

Sorts items by file size, smallest to largest.

Date

Sorts items by the last time they were changed, oldest to newest.

Creating Folders

You can create a folder within the current folder.

1
In the left navigation pane of the Network Explorer page, click the name of the folder in which you want to create a new folder.
2
Click the New Folder button:
3
In the New Directory Name box, type the name of the folder you want to create, and then click OK.
Renaming Folders

You can rename the current folder.

1
In the left navigation pane of the Network Explorer page, right-click the name of the folder to rename.
2
Select the Rename option from the right-click menu.
3
In the Rename to box, type a new name for the folder, and then click OK.
Deleting Folders

You can delete the current folder if it is empty (to delete a folder that is not empty, first delete the files in it; see Deleting Files). You are prompted to confirm before deleting the folder.

1
In the left navigation pane of the Network Explorer page, click the name of the folder to delete.
2
Click the Delete folder button:
3
Click Delete.

Working with Files

When working with files, you must have the correct permissions to perform certain actions; these are the same permissions you would need if you were working directly on the network.

Opening Files

You can open a file to display its contents; however, any changes that you make to the file will not be saved to the network. To modify the contents of a file, you must download a copy of the file to your computer, save your changes to the copied file, and then upload the new version of the file to the network.

1
To open a file, double-click the file that you want to open.

When you open a file, Web content opens in a new browser window, while other files open in their native applications.

If the application required to open a file cannot be found, you are prompted to save or open the file.

* 
NOTE: Certain types of files, such as executable files or data files with proprietary file formats, must be downloaded or saved (they cannot be opened directly).
Searching for Files

You can search for files in the current folder and any subfolders. The search results are displayed as a list of links; you can click a link to display a file.

WorkPlace supports the use of wildcards when searching for files, which is useful if you do not know the full or exact name of the file you are searching for. The supported wildcard characters are “?” and “*”. The question mark (?) represents exactly one character, and the asterisk (*) represents any number of characters, including none (zero characters). For example:

 

Wildcards usage

Wildcard

What it matches

p*.txt

Any file that begins with p and has a .txt extension (for example, prices.txt or p.txt)

*.txt

Any file that has a .txt extension (for example, prices.txt or sales_forecast.txt)

pe?t.txt

Any file that begins with pe followed by any other single character, ends with t, and has a .txt extension (for example, peat.txt or pest.txt)

To search for files:
1
In the left navigation pane of the Network Explorer page, click the name of the folder that you want WorkPlace to search.
2
Click the Search button:
3
In the Search for files box, type the search criteria for the files.
4
Select the Search subfolders check box to recursively search all folders within the current folder. If this check box is not selected, only the current folder is searched.
5
Click Search. The search function returns a maximum of 250 results per search. If a search returns too many results, narrow your search parameters and try again.
* 
NOTE: The search function is configured to time out after five minutes. If a search times out, narrow your search parameters and try again.
Viewing File Details

When you click a file name, a page appears displaying information such as the file size and creation date. It also lets you perform a number of actions on the current file, such as downloading, copying, renaming, or deleting it.

To view file details, click the appropriate file name in the right pane of the Network Explorer page:

Downloading Files

You can download the current file to your local computer.

1
In the right pane of the Network Explorer page, click the file name of the file you want to download. The File Details page appears.
2
Click the Download file button:
In most Web browsers, a dialog box appears prompting you to save or open the file.
Downloading Multiple Files as a Compressed File

You can download multiple files from a folder to your local computer as a compressed file (in .zip format). This provides a convenient way to download a group of files in a single file, while minimizing download time over slower network connections.

Only the files in the current folder are downloaded; you cannot include subfolders in a download.

To download a folder as a compressed file:
1
In the left navigation pane of the Network Explorer page, click the name of the folder that contains the files you want to download.
2
In the right pane, select the check boxes next to any files that you want to include in the download. To select all files in a folder, select the check box at the top of the pane.
3
Click the Download selected files button:
4
Click Download. You are prompted to open the file or save it to your computer. Creating the compressed file and downloading it may take some time, depending on the size and number of files.

Compressed files can be uncompressed using any program that can uncompress .zip files, such as WinZip, PKZIP, or StuffIt. Also, some versions of Windows can uncompress .zip files.

Uploading Files

The folder page may include an option for uploading files from your computer to the current folder. If WorkPlace is not configured to allow uploading files, you will not see this option.

1
In the left navigation pane of the Network Explorer page, click the name of the folder to which you want to upload the file.
2
Click the Upload file button:
3
Next to the Source file box, click Browse to locate the file you want to upload from your computer.
4
Click Upload.
Copying Files

You can copy a file to another folder on your network. You can also rename the file at the same time you copy it. Before copying a file, make sure that the folder to which you want to copy the file already exists. The destination folder for the copied file can be anywhere on the network.

To copy the current file:
1
In the right pane of the Network Explorer page, click the name of the file you want to copy. The File Details page appears.
2
Click the Copy file button:
3
In the Destination path box, type the new location for the copied file. You must specify a path for the file using the UNC name. This takes the following form: \\ComputerName\ShareName\Path.
4
If you want to rename the file, type a new file name in the Destination file box.
5
Click Copy.
Renaming Files

You can rename the current file.

1
In the right pane of the Network Explorer page, click the name of the file you want to rename. The File Details page appears.
2
Click the Rename file button:
In the New file name box, type the new file name, and then click Rename.
Moving Files

You can move a file to another location. You can also rename the file at the same time you move it. Before moving a file, make sure that the folder to which you want to move the file already exists.

1
In the right pane of the Network Explorer page, click the name of the file you want to move. The File Details page appears.
2
Click the Move file button:
3
In the Destination path box, type the new location for the file. You must specify a path for the file using the UNC name. This takes the following form: \\ComputerName\ShareName\Path.
4
If you want to rename the file, type the new file name in the Destination file box.
5
Click Move.
Deleting Files

You can delete one or more files from a folder. You are prompted to confirm the deletion.

To delete a single file:
1
In the right pane of the Network Explorer page, click the name of the file you want to delete. The File Details page appears.
2
Click the Delete file button:
3
Click Delete.
To delete multiple files:
1
In the left navigation pane of the Network Explorer page, click the name of the folder that contains the files to delete.
2
In the right pane, select the check boxes to the left of any files that you want to delete. To delete all of the files in the folder, select the check box at the top of the list.
3
Click the Delete selected files button:
4
Click Delete.

Cache Cleaner

Your system administrator can configure WorkPlace to require Cache Cleaner for data protection. Cache Cleaner provides data security by removing sensitive information from your computer after each session. This is especially important when you access your remote network from public computers, such as those found in Internet kiosks or hotel business centers.

Cache Cleaner performs cleanup actions and then exits when the following conditions occur:

When you select Logout on the WorkPlace portal page
When you close the browser window in which WorkPlace is running
When you are inactive for a certain period of time (determined by your administrator)

Before it exits, Cache Cleaner removes all temporary data cached by any Web browser used during your network session, including cookies, browser history, stored passwords, auto-completion text, downloaded files, and temporary files.

Using Cache Cleaner

When enabled, Cache Cleaner automatically downloads and runs each time you log in to WorkPlace. Cache Cleaner will prompt you to accept a security warning that is displayed at WorkPlace startup.

To start Cache Cleaner

During WorkPlace startup, in the security warning dialog box that appears, click Continue.

* 
NOTE: To prevent the security warning dialog box from appearing in the future, before clicking Continue expand Show Options and select the Always trust connections to websites identified by this certificate check box.

The Cache Cleaner icon appears in the taskbar notification area, and Cache Cleaner runs in the background during your network session.

If allowed by your administrator, you can disable Cache Cleaner. Once disabled, you can enable it again. If this option is not allowed, the Disable selection is grayed out in the right-click popup menu.

To disable Cache Cleaner

Right-click the Cache Cleaner icon and select Disable in the popup menu.

To enable Cache Cleaner

Right-click the Cache Cleaner icon and select Enable in the popup menu.

At the end of your network session, Cache Cleaner removes any temporary data stored on your system.

To exit Cache Cleaner

Log out of WorkPlace.

Upon logout, WorkPlace advises you that it will close all browser windows. A dialog box is displayed to notify you of this action and confirm your logout. To close all browser windows, click OK. To leave your browser windows open, click Cancel. If you select Cancel, your cached data will be deleted when all browser windows are closed.

Troubleshooting

This section describes how to troubleshoot basic connection problems.

Topics:  

Viewing Connection Status Information

If you are having trouble accessing your network resources through WorkPlace, your system administrator may ask you for connection status information. You can view status information for any enabled access methods by clicking the Details link in the connection status area in WorkPlace. This displays the WorkPlace System status page, which includes information that can be helpful in troubleshooting connection problems.

In the SMA agents area of the System Status page, you can click an agent’s Details link to view additional connection status information. The System Status page is accessed by clicking the Details link in the upper right corner of the WorkPlace window.

Viewing Security Zone Information

Depending on how your administrator has configured WorkPlace, the System status page may display information about your current security zone. Your zone is determined by your environment or the type of computer you are using to access WorkPlace. For example, if you log in to WorkPlace from a laptop that your IT department owns and maintains, you may be placed in a more “trusted” zone than if you are logging in from an airport kiosk.

Your zone status may determine whether an SonicWall SMA data security agent (such as Cache Cleaner) is deployed. This zone information can also be helpful in troubleshooting WorkPlace problems.

Troubleshooting Tips

This section describes how to troubleshoot basic WorkPlace problems.

Troubleshooting Full Network Access Problems

If you are having trouble connecting to your network resources with full network access, see if your problem is addressed in the following list of troubleshooting tips. If the problem persists, contact your system administrator.

If you use a personal firewall, you must configure the firewall before you can access your network resources. To do this, configure the firewall to allow ngvpnmgr.exe to access the Internet, and add the remote network’s host name or IP address as a trusted host or zone. For more information, contact your system administrator.
Depending on how your administrator has configured WorkPlace, your local network resources may be unavailable when you are connected to the VPN. If you are unable to access a local network resource, such as a network printer, quit the access agent or log out of WorkPlace and then try again.
If you are a restricted user (that is, without administrative privileges), ensure that your Web browser is configured to support Java. Note that you must be running the Java Runtime Environment (JRE); the Microsoft JVM is not supported.
If you are an unrestricted user, ensure that your Web browser is configured to enable either ActiveX controls or Java.
If you are prompted to enable the ActiveX control in your Web browser, be sure to click Yes.
If you receive an error message indicating that the tunnel could not be established, contact your system administrator for more information.
If you have full network access, you will see an icon in the taskbar notification area. If the access agent stops running or if you experience an interruption in service, a connection-status alert appears above this icon. The information displayed in this alert may be helpful in troubleshooting the problem.

Troubleshooting Agent Provisioning or Activation Problems

The first time you log in to WorkPlace, you may be prompted to install Secure Endpoint Manager. It installs and manages updates for any agents required to access your network. If an error occurs during the installation process, it is recorded in a log file that your system administrator can use to troubleshoot the problem. Once Secure Endpoint Manager is installed, the only other time you may be (briefly) aware of it is when an agent needs to be updated.

If you are having trouble installing or using an access agent, try the following:

Enable ActiveX in your Web browser.
Enable Java in your Web browser.
Install the Java Runtime Environment (JRE) on your system.
If you use a personal firewall, you may be prompted to block or permit access to Secure Endpoint Manager when you install it, or when you try to run an access agent. This dialog may pop up behind the WorkPlace browser window: if your login seems stalled, check to see if a security dialog is awaiting a response from you. If you are prompted, choose to permit access.
Have your system administrator grant you the privileges required to install software on your computer.

After you have corrected the problem, click Clear system profile on the System status page to re-initialize your system, log out of WorkPlace, and then log in again.

In some cases, an access agent may not be activated due to a general connection error. If this occurs, log out of WorkPlace and then log in again.