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Mobile Connect 4.0 Windows 10 User Guide

Troubleshooting VPN Connections in Windows 10

If you are unable to connect to the SonicWall VPN server, perform the following steps to troubleshoot the connection.

1
Double check that you have entered the server name properly in the connection configuration.
2
Open a Web browser on your Windows 10 device and attempt to navigate to the user portal on the SMA 100 Series / SRA, SMA 1000 Series / E-Class SRA, or Firewall appliance. This could be the Virtual Office portal on SMA 100 Series / SRA, the WorkPlace portal on SMA 1000 Series / E-Class SRA, or the NetExtender connection to the firewall.
3
If you are unable to load the Web portal, the problem is with your network connection or possibly the SonicWall appliance. Contact your network administrator if the problem persists.
4
If the Web portal loads successfully on your browser and you still cannot establish a VPN connection, notify your network administrator.
5
Double check the VPN connection properties on the Network Connections page. Right-click the VPN Connection, and select Properties. The VPN Properties window displays. For more information, see Using the VPN Properties Window.