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Mobile Connect 4.0 iOS User Guide

Monitoring and Troubleshooting

This section discusses the Monitoring screen and provides troubleshooting tips, including how to contact Support.

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Monitoring Mobile Connect

The Monitor screen displays additional details about the connection, statistics on traffic transmitted, DNS information, and routes that have been installed.

Monitor screen

The About screen of Mobile Connect displays the version number and legal text.

About screen

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Troubleshooting Mobile Connect

If you are unable to connect to the SonicWall server, complete the following steps to troubleshoot the connection:
1
Double-check that you have entered the server name properly in the connection configuration.
2
Go to the Safari browser on your iPhone, iPod touch, or iPad and attempt to navigate to the SMA/SRA appliance web portal.
3
If you are unable to load the web portal, the problem is with the SonicWall appliance. Contact your network administrator if the problem persists.
4
If the web portal loads successfully on the Safari browser and you still cannot establish a Mobile Connect connection, notify SonicWall Support, as follows:
a
On the Settings tab, enable Debug Logging.
b
Attempt a connection to the server again to ensure that full debugging messages are logged for the attempt.
c
Then return to the Settings tab and tap Email Logs. An email launches in your mail client with the Mobile Connect log attached. Address the email to Support@sonicwall.com. Add any additional comments to the email and tap Send. SonicWall Support staff will contact you after reviewing your case.

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