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Mobile Connect 4.0 iOS User Guide

New Features in Mobile Connect 4.0

This section describes the enhancements included in the Mobile Connect 4.0 release.

iOS 9 and iOS 10 Support - Mobile Connect now supports iOS 9 and 10 features, including Slide Over and Split View multitasking on iPad.

iOS 9 Slide Over and Split View on iPad

Touch ID Support - Apple's Touch ID is a seamless way to use your fingerprint as a passcode. On Touch ID enabled devices, Mobile Connect now permits Touch ID to be used as a substitute for username and password authentication if allowed by the VPN server. Instead of manually typing in the username and password on the login screen, a user can simply authenticate with their fingertip. Requires compatible server software with configured Touch ID policy.

Touch ID support

Files Enhancements - Files bookmarks now support FTP and SFTP servers in addition to CIFS servers.
HTML5 Bookmark Enhancements - Support for in-app access with single sign-on for HTML5 Bookmarks including RDP, VNC, and SSH.

The following third party apps are now supported:

Microsoft Remote Desktop
ServerAuditor
vSSH

HTML5 Bookmarks are displayed natively within Mobile Connect and provide a seamless and more secure user experience, including support for single sign-on.

HTML5 bookmarks

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Supported Platforms

The following sections describe the supported platforms and network information for Mobile Connect:

Apple Product Support

SonicWall Mobile Connect is supported on the following devices:

iPhone 7 Plus - running iOS 10 or higher
iPhone 7 - running iOS 10 or higher
iPhone 6s Plus - running iOS 9 or higher
iPhone 6s - running iOS 9 or higher
iPhone 6 Plus - running iOS 8 or higher
iPhone 6 - running iOS 8 or higher
iPhone 5s - running iOS 7 or higher
iPhone 5c - running iOS 7 or higher
iPhone 5 - running iOS 7 or higher
iPhone 4S - running iOS 7 or higher
iPhone 4 - running iOS 7 or higher
iPad Pro - running iOS 9 or higher
iPad Air 2 - running iOS 8 or higher
iPad Air (5th generation) - running iOS 7 or higher
iPad (4th generation) - running iOS 7 or higher
iPad (3rd generation) - running iOS 7 or higher
iPad 2 - running iOS 7 or higher
iPad mini 4 - running iOS 9 or higher
iPad mini 3 - running iOS 8 or higher
iPad mini (2nd generation) - running iOS 7 or higher
iPad mini - running iOS 7 or higher
iPod touch (5th generation or later) - running iOS 7 or higher
 
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NOTE: Devices running iOS 6 or earlier with earlier versions of SonicWall Mobile Connect cannot update to Mobile Connect 4.0.20 for iOS from the App Store unless they are upgraded to iOS 7 or newer.

SonicWall Appliance Support

SonicWall Mobile Connect is a free application, but requires a concurrent user license on one of the following SonicWall solutions in order to function properly:

SonicWall firewall appliances including the TZ, NSA, E-Class NSA, and SuperMassive™ 9000 Series running SonicOS 5.8.1.0 or higher
SonicWall Secure Mobile Access 100 Series / SRA appliances running 7.5 or higher
SonicWall Secure Mobile Access 1000 Series / E-Class SRA appliances running 10.7 or higher

To support Per App VPN, the appliance must be running SonicWall Secure Mobile Access (SMA) 11.0 or higher.

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Required Network Information

To use Mobile Connect, the following information is needed from your network administrator or IT Support:

Server name or address – This is either the IP address or URL of the SSL VPN server to which you are connecting. The SSL VPN server can be any supported SonicWall appliance. See SonicWall Appliance Support.
Username and password – Typically, you are required to enter your username and password, although some connections might not require this.
Domain name – The domain name of the SSL VPN server. Mobile Connect might be able to automatically determine this when it first contacts the server, or there could be multiple domains that can be selected.

DNS Domain Settings on Appliances

Before Mobile Connect users are able to access the private network, the network administrator must configure the DNS Domain on the SonicWall appliance. When the Mobile Connect user accesses a URL on the private network, the configured DNS domain is used to resolve the hostname lookup. For public domains that do not match the configured DNS domain, the DNS server for the Wi-Fi or cellular network is used.

* 
NOTE: The Mobile Connect user does not need to do any configuration tasks related to DNS. The information below is for SonicWall network administrators.

The DNS Domain configuration process varies, depending on the type of SonicWall appliance being used:

SonicWall firewall appliances - On the SSL VPN > Client Settings page, enter the DNS domain name in the DNS Domain field.
SonicWall SMA 100 Series / SRA appliances - The DNS domain can be configured either globally, at the group level, or at the individual user level:
Global level – On the Network > DNS page, enter the DNS domain name in the DNS Domain field.
Group level – On the Users > Local Groups page, click the edit icon for the group. Click on the NetExtender/Mobile Connect tab and enter the DNS domain the DNS Domain field.
User level – On the Users > Local Users page, click the edit icon for the user. Click on the NetExtender/Mobile Connect tab and enter the DNS domain the DNS Domain field.
SonicWall SMA 1000 Series / E-Class SRA appliances - The DNS domain can be configured either globally or for specific IP address pools:
Global level – From the main navigation menu in the Appliance Management Console (AMC), click Network Settings. In the Name resolution area, click Edit. The Configure Name Resolution page appears. Enter the DNS domain name in the Search domains field.
IP address pool level – From the main navigation menu in the AMC, click Services. Under Access services, in the Network tunnel service area, click Configure. The Configure Network Tunnel Service page appears. Click the name of the IP address pool you want to edit. The Configure IP Address Pool page appears. To the right of the Advanced heading, click the arrow icon. Select Customize default settings and enter the DNS domain name in the Search domains field.

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Introduction to Mobile Connect

SonicWall™ Mobile Connect for iOS is an application for Apple iPhone, iPod touch, and iPad that enables secure, mobile connections to private networks protected by SonicWall security appliances.

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How Mobile Connect Works

Modern business practices increasingly require that users be able to access any network resource (files, internal websites, and so on), anytime, anywhere. At the same time, ensuring the security of these resources is a constant struggle. While most users are aware that they must take care to protect computers from network security risks, this security awareness does not always extend to mobile devices like the iPhone, iPod touch and iPad. And yet, mobile devices are increasingly subject to security attacks. Furthermore, mobile devices often use insecure, untrusted, public Wi-Fi hotspots to connect to the Internet. It is therefore a challenge to provide secure, mobile access while still guarding against the inherent security risks of using mobile devices.

The SonicWall Mobile Connect application for iPhone, iPod touch, and iPad provides secure, mobile access to sensitive network resources. Mobile Connect establishes a Secure Socket Layer Virtual Private Network (SSL VPN) connection to private networks that are protected by SonicWall security appliances. All traffic to and from the private network is securely transmitted over the SSL VPN tunnel.

After installing SonicWall Mobile Connect from the App Store, to get started with Mobile Connect:
1
Ensure that the SonicWall SMA, SRA or firewall appliance that will be used by Mobile Connect to the network is connected.
2
Configure Network Information (server name, username, password, and so on).
3
Mobile Connect establishes a SSL VPN tunnel to the SonicWall security appliance.

You can now access resources on the private network. All traffic to and from the private network is securely transmitted over the SSL VPN tunnel.