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Mobile Connect 4.0 Android User Guide

Installing and Connecting

This section describes how to install Mobile Connect on your device and how to configure and initiate a VPN connection using Mobile Connect.

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Installing Mobile Connect

SonicWall Mobile Connect is installed through the Google Play Store or the Amazon Appstore.

To download and install the Mobile Connect app:
1
On your Android device, tap the Google Play icon.

Or, type the following in the browser:

Google Play Store:
https://play.google.com/store/apps/details?id=com.sonicwall.mobileconnect

Amazon Appstore:
https://www.amazon.com/gp/mas/dl/android?p=com.sonicwall.mobileconnect

2
Go to the Search tab, type SonicWall Mobile Connect, and tap Search.
3
In the search results, select SonicWall Mobile Connect.
4
Tap the Install button under SonicWall Mobile Connect. The app will install on your device. When installation is complete, the SonicWall Mobile Connect icon will appear on your device.

If you encounter an error when attempting to download SonicWall Mobile Connect, please go to the appropriate site for help:

Google Play Store Help - Follow troubleshooting procedures and instructions on how to report the issue using your Google account:
http://support.google.com/googleplay/?hl=en
Amazon Appstore Help - Follow troubleshooting procedures and instructions on how to report the issue using your Google account:
http://www.amazon.com/gp/help/customer/display.html?nodeid=201111910

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Creating and Saving Connections

The process of creating a Mobile Connect connection is slightly different depending on the type of SonicWall appliance to which you are connecting.

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Creating Firewall or SMA 100 Series / SRA Connections

To create and save a new connection to a SonicWall network security appliance or SMA 100 Series / SRA appliance:
1
Launch SonicWall Mobile Connect. You will be presented with the screen to begin your first connection. Tap Add connection.

2
In the Name field, type in a descriptive name for the connection.
3
In the Server field, type in the URL or IP address of the server (appliance).
4
Tap Next, Done, Finished, or Save (depending on version used). Mobile Connect attempts to contact the SonicWall appliance.
If Mobile Connect contacts the appliance successfully, the server connection is added to the list of saved connections on the Connections screen.
If the attempt fails, a warning message displays, asking if you want to save the connection. Verify that the server address or URL is spelled correctly, and then tap Save.

5
If Mobile Connect successfully contacts the server, you are prompted to enter your username and password, unless the server does not require this information. Type your credentials into the Username and Password fields.

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NOTE: If the previous screenshot does not match what is displayed on your device, you are connecting to a SonicWall SMA 1000 Series / E-Class SRA appliance. See Creating SMA 1000 Series / E-Class SRA Connections.
6
The Domain field is auto-populated with the default domain from the server. To select a different domain, tap Domain to display a drop-down menu of the available options, and then select the correct domain and tap Save.

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Creating SMA 1000 Series / E-Class SRA Connections

To create and save a new connection to a SonicWall SMA 1000 Series / E-Class SRA appliance:
1
Launch SonicWall Mobile Connect. You will be presented with the screen to begin your first connection. Tap Add connection.

2
In the Name field, type in a descriptive name for the connection.
3
In the Server field, type in the URL or IP address of the server (appliance).
4
Tap Next, Done, Finished, or Save (depending on version used). Mobile Connect attempts to contact the SonicWall appliance.
If Mobile Connect contacts the appliance successfully, the server connection is added to the list of saved connections on the Connections screen.
If the attempt fails, a warning message displays, asking if you want to save the connection. Verify that the server address or URL is spelled correctly, and then tap Save.

Clicking Save adds the server connection to the list of saved connections on the Connections screen.

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Initiating a Connection

The process of connecting Mobile Connect to SonicWall appliances varies slightly depending on the types of appliances you are connecting.

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Connecting to a Firewall or SMA 100 Series / SRA Appliance

After you save a new connection, the Connections screen displays the list of all configured connections.

Connections screen

To initiate a Mobile Connect session:
1
In the list, tap the connection that you want to initiate. The Connection status page displays.

2
Tap the VPN on/off switch to turn on the VPN.
3
The first time you initiate a connection, a Connection Request message displays. Tap OK to continue.

4
When the connection is successfully established, the Status changes to Connected and the VPN switch remains in the ON position.

 
* 
NOTE: If this sequence of events does not match what is displayed on your device, you are connecting to a SonicWall SMA 1000 Series / E-Class SRA appliance. See Connecting to an SMA 1000 Series / E-Class SRA Appliance.

Any bookmarks defined for the portal are displayed below the Status line, and allow you to navigate directly to the bookmark's destination. Bookmarks only appear after a VPN connection is established to a server that is running firmware that supports Mobile Connect bookmarks, and bookmarks have been defined for that user.

5
Press the Home button to return to your device's home screen. You can now navigate to other apps to access your Intranet network.

The status bar displays a VPN icon to indicate that the session is still connected.

If the VPN connection is interrupted, the VPN icon will disappear and you will no longer be able to access the Intranet network. This can happen if your device's connection transitions to a different network connection (for example, from Wi-Fi to cellular).

Return to Mobile Connect to reestablish the connection. Optionally, you can configure the Automatic Reconnect option on the Settings screen to have Mobile Connect automatically attempt to reestablish interrupted connections.

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Connecting to an SMA 1000 Series / E-Class SRA Appliance

After you save a new SMA 1000 Series / E-Class SRA connection, the Connections screen displays the list of all configured connections. In the Connections screen image, the SMA connections are Secure Mobile Access and SMA Virtual Appliance.

Connections screen

To initiate a Mobile Connect session:
1
In the list, tap the connection that you want to initiate. The Connection status page displays.

2
Tap the VPN on/off switch to turn on the VPN.
3
The first time you initiate a connection, a Connection Request message displays. Tap OK to continue.

4
If Mobile Connect successfully contacts the server, you are prompted to select which Login Group on the appliance you want to connect to. If you do not know which Login Group to connect to, contact your network administrator.

 
* 
NOTE: If the screenshot above does not match what is displayed on your device, you are connecting to a SonicWall firewall or SMA 100 Series / SRA appliance. See Connecting to a Firewall or SMA 100 Series / SRA Appliance.
5
If the Login Group you connect to is not listed, select Other to manually type in the group name.

6
Enter your username and password if prompted (depending on whether the SonicWall appliance you are connecting to allows for saving usernames and passwords).

7
If this is the first time you have connected to an SMA 1000 Series / E-Class SRA server with Personal Device Authorization enabled, you are prompted to register your device. A similar prompt appears when the terms and conditions have changed. To continue, tap Accept to agree to the terms and conditions.

8
When connecting to an SMA 1000 Series / E-Class SRA server with Application Access Control configured, a notification about Data Privacy with a list of the applications under control is displayed. Optionally, clear the checkboxes next to any of the displayed apps if you are only using them for personal use and you do not want their traffic sent to the corporate network. Then tap Accept to accept the terms and continue.

9
When the connection is successfully established, the Status changes to Connected and the VPN switch remains in the ON position.

Any bookmarks defined for the portal are displayed below the Status line, and allow you to navigate directly to the bookmark's destination. Bookmarks only appear after a VPN connection is established to a server that is running firmware that supports Mobile Connect bookmarks, and bookmarks have been defined for that user.

* 
NOTE: SonicWall SMA 1000 Series / E-Class SRA connections do not currently support Files bookmarks.

If Application Access Control is configured on the server, the list of Bookmarks is replaced by a list of apps that are allowed to access the corporate network.

10
Press the Home button to return to your device's home screen. You can now navigate to other apps to access your Intranet network.

The status bar displays a VPN icon to indicate that the session is still connected.

If the VPN connection is interrupted, the VPN icon will disappear and you will no longer be able to access the Intranet network. This can happen if your device's connection transitions to a different network connection (for example, from Wi-Fi to cellular).

Return to Mobile Connect to reestablish the connection. Optionally, you can configure the Automatic Reconnect option on the Settings screen to have Mobile Connect automatically attempt to reestablish interrupted connections.

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Configuring Client Certificates

Client certificate support is only available for connections to SonicWall SMA 1000 Series / E-Class SRA appliances and SMA 100 Series / SRA appliances.

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Client Certificates with SMA 1000 Series / E-Class SRA

If a client certificate is required during authentication, you are automatically prompted to select a client certificate from the Android device client certificate store.

Choose certificate

Select the client certificate from the list of certificates and tap Allow.

By default, a VPN connection prompts you to select the client certificate during authentication. If you successfully authenticate with a client certificate, the VPN connection profile is automatically updated to use the client certificate for each subsequent connection attempt.

To reset the client certificate selection, edit the connection and tap the Forget Selections button.

If no client certificates are installed, an Android No certificates found dialog appears with an option to install a PKCS#12 file located in external storage.

No certificates found

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Client Certificates with SMA 100 Series / SRA

On SonicWall SMA 100 Series / SRA appliances, client certificate authentication is available as a two factor authentication method in addition to standard user name and password authentication. If a client certificate is required during authentication, you are automatically prompted to select a client certificate from the Android device client certificate store.

Choose certificate

Select the client certificate from the list of certificates and tap Allow.

By default, the client certificate is set to Choose during login for a VPN connection. If you successfully authenticate with a client certificate, the VPN connection profile is automatically updated to set the client certificate to the one that was chosen.

To reset the client certificate selection, edit the connection and tap the Client Certificate, then set it back to Choose during login. See Editing the connection to change the certificate.

Editing the connection to change the certificate

If no client certificates are installed, an Android No certificates found dialog appears with an option to install a PKCS#12 file located in external storage.

No certificates found

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Using the Mobile Connect Widget

When the SonicWall Mobile Connect app is installed, a widget for Android is also created in the widgets screen. It can then be dragged from the widgets tab to the home screen. This widget is used as follows:

The widget shows the connection status (connected, disconnected, connecting, etc.)
Tap the icon to establish a tunnel when disconnected.
Tap the icon to disconnect the tunnel when connected.
Tap any other area of the widget to launch the Mobile Connect client.

Mobile Connect widget

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