Hosted Email Security 9.0 Admin Guide

Pre-Configuration Tasks

This chapter provides pre-configuration information, such as purchasing and activating the SonicWall Hosted Email Security solution.

This chapter includes the following sections:

Initial configuration

To configure a SonicWall Hosted Email Security solution, you must have a computer that meets or exceeds the following requirements:

An Internet connection
A Web browser supporting Java Script and HTTP uploads. Refer to the following table for supported browsers:

HES Supported Browsers

Accepted Browsers

Browser Number Version

Internet Explorer



Supported on the latest version


Supported on the latest version

NOTE: Because many of the screens are pop-up windows, configure your Web browser’s pop-up blockers to allow pop-ups from your organization’s server before using SonicWall Hosted Email Security.

Activating the Hosted Email Security service

After purchasing the SonicWall Hosted Email Security service, you are directed to the activation screen.

Specify the following fields, then click Activate Services:

Domain Name—The primary domain name that is associated with your SonicWall SonicWall Hosted Email Security solution.
Inbound Mail Server Host / IP Address—The IP address of the mail server hosting your user mailbox(es) for inbound messages.
Outbound Mail Server Host / IP Address—The IP address provided during the provisioning stage of your Hosted Email Security solution. For example, if you registered the domain name soniclab.us.snwlhosted.com, then the Outbound Mail Server Host will be soniclab.outbound.snwlhosted.com.
Email Address / Login—The email address or login name associated with your SonicWall SonicWall Hosted Email Security account.
Password—The password associated with your SonicWall SonicWall Hosted Email Security account.
Re-enter Password—The password you entered in the previous field.
Data Center Location—Select the location of your data center. You are not able to change this option once it has been specified.

A message displays confirming successful activation and product registration. Click Go to HES Console to continue.

Adding MX records

After activating your SonicWall Hosted Email Security service, you may receive a message to replace your current MX records settings for inbound email messages.

Mail eXchange (MX) records specify the delivery route for email messages sent to your newly specified SonicWall SonicWall Hosted Email Security domain name. The SonicWall Data Center can then create an internal MX record so mail is correctly routed to the specified domain.

Multiple MX records are assigned to your domain name. Each MX record designates a priority to organize the way your domain’s mail servers receive incoming email messages; the lower the number, the higher the priority. You should always set back-up priority numbers in case the primary mail server fails or is down.

For example, a customer wishes to activate the domain name jumbo.com. Since the SonicWall Data Center hosts snwlhosted.com, the domain then becomes jumbo.com.snwlhosted.com. After an MX record is created, where the customer publishes jumbo.com MX jumbo.com.snwlhosted.com, SonicWall then publishes an A-record: jumbo.com.snwlhosted.com A, where is the IP address that SonicWall’s hosted analyzers use to route emails sent to the jumbo.com domain. SonicWall publishes an A-record for outbound messages: jumbo.com.outbound.snwlhosted.com A

For outbound email messages, you need to configure the mail server hosting your user mailboxes for outbound messages to route all outbound emails to jumbo.com.outbound.snwlhosted.com.

For more information regarding MX records, contact your ISP or refer to the Knowledge Base Article “How to set up your MX record after you activated Email Security Hosted Solution (SW9670)” located at: https://support.sonicwall.com/sonicwall-hosted-email-security/kb/sw9670.

Logging in

After completing the activation process, click the Go to HES Console button to be directed to the Hosted Email Security console. You can also open a new Web browser and navigate to: https://www.snwlhosted.com. Enter the User Name and Password you configured during the Activation process, then click Log In.