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Hosted Email Security 9.0 Admin Guide

Junk Box

The Junk Box allows you to review and process email messages that have been quarantined in the Junk Box. Through analysis, these emails have been flagged as spam, virus-infected, policy violations, or phishing attempts. After review you can unjunk a falsely identified message. When you or the recipient unjunks an incoming message, <short product name> adds the sender of the message to the recipient’s Allowed list and delivers the email to the recipient.

Both administrators and users receive Junk Box summaries listing the incoming email that HES has classified as junk. From these email messages, users can choose to view or unjunk an email if the administrator has configured these permissions.

For more details on Junk Box features, refer to the following sections:

Junk Box

Navigate to Junk Box Management > Junk Box to view and manage the Junk Box. The default view displays inbound messages. Click on the Outbound button to see the outbound messages. Click the Inbound button to return to the inbound view. The messages you see in the Junk Box are based on the options selected in Junk Box Settings.

 
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NOTE: When you choose the Settings button, in either the Inbound or Outbound view, you are taken to Junk Box Management > Junk Box Settings. Refer to Junk Box Settings for details about the options.

Inbound message management detects messages sent to users in your organization from people outside of your organization. Outbound message management detects messages sent by users in your organization that contain viruses, likely viruses, and message that trigger policy alerts. Outbound message management also quarantines outbound spam, phishing, and UAS.

 
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NOTE: Messages stored in the Outbound Junk Box cannot be reviewed by users. They cannot see their messages in their Junk Box Summary notifications. Only administrators can review and process messages quarantined in the Outbound Junk Box.

The following sections describe how to manage and display the data in the Junk Box:

Searches, Filters and Sorts

<short product name> offers several ways to process the Junk Box data to find specific types of messages. At the top of the data a simple search tool is offered. The filters and sorts are performed directly on the data in the table.

Simple search queries

To perform a simple search:
1
Enter the text you want to search for in the Simple search field.

Surround sentence fragments with quotes (for example: “look for me”). Boolean operators AND, OR, and NOT are supported.

2
Select the field to search on from the drop-down menu.

Choose from Subject, To, From, or Unique Message ID.

3
Click on Search.

The results are displayed in the data table.

Advanced Search Filters

Advanced search filters are performed directly on the data that's displayed. Select the down arrow next to the column title to filter the data. Some columns are searchable by typing in a string of text to search on. Other columns allow you to choose one or more filters from a list of pre-populated options. You can also filter more than one column at a time. The results of any filtering are immediately shown in the data table.

Sorting

The columns in the data table can be sorted in sorted in ascending or descending order.

To sort a column:
1
Click in a the column you want to sort. A small arrowhead appears in the column. The arrowhead points up to indicate ascending order and down to indicate descending order.
2
Click in the column again to change the direction of the arrowhead. The data refreshes immediately to reflect the choice you made.

Customizing the Data Table Format

Customize the table format by using the buttons at the top of the table.

 

Button name

Definition

Add Columns

Select Add Columns to get the drop down menu. Check the box for the data you want to appear in the table. Uncheck them to remove them from the table.

Clear Filers

Clears any filters you set during an advanced filtering search.

Save View

Saves the view you created after adding or removing columns.

Reset to Default View

Resets the data table back to the default view.

Managing Junk Box Messages

You can take several actions after reviewing the messages in the Junk Box. See the table below for a description of the buttons at the top left of the data table.

 

Button name

Definition

Delete

Deletes the selected messages. Select one message by clicking on it. Select a series of messages by clicking on the first message and then shift-clicking on the last one. Select disconnected messages by control-clicking on each one you want. Then click on Delete.

Unjunk

Allows you to remove a valid email message from the Junk Box. Select one message by clicking on it. Select a series of messages by clicking on the first message and then shift-clicking on the last one. Select disconnected messages by control-clicking on each one you want and click on the Unjunk button.

Send Copy To

Sends selected messages to a specific recipient. Select one message by clicking on it. Select a series of messages by clicking on the first message and then shift-clicking on the last one. Select disconnected messages by control-clicking on each one you want.

Refresh

Refreshes the data in the table.

Junk Box Settings

The Junk Box Management > Junk Box Settings screen contains the General Settings, Action Settings, and Miscellaneous sections that you use to set up message management for the Junk Box.

General Settings

In General Settings section, you choose options for saving messages in the junk box and unjunking messages.

To define General Settings:
1
Select one of the following options for When a user unjunks a message:
Automatically add the sender to the recipient’s Allowed List
Ask the user before adding the sender to the recipient’s Allowed List
Do not add the sender to the recipient’s Allowed List
2
Scroll to the bottom of the page and select Apply Changes if done or select Reset to Defaults if you want to return to prior settings.

Action Settings

In the Action Settings section, you define how unjunked messages are tagged and delivered to users’ inboxes. Review each of the four options, check the box to enable that option and type in the text you want added to the subject line. The table below provide more information on the options.

 

Unjunked Tagging Option

Notes

Tag unjunked messages with this text added to the subject line

Example of words to be added to the subject line: [Junk released by User Action].

Tag messages considered junk, but delivered because sender/domain/list is in Allowed List with this text added to the subject line

Example of words to be added to the subject line: [Junk released by Allowed List].

 

Tag messages considered junk, but delivered because of a Policy action with this text added to the subject line:

Example of words to be added to the subject line: [Junk released by Policy Action].

Tag all messaged processed by <short product name> for initial deployment testing with this text added to the subject line:

Example of words to be added to the subject line: [SonicWall Email Security].

 

Miscellaneous

The Miscellaneous section provide links that take you to message management features for the Anti-Spam, Anti-Phishing, Anti-Virus, and Policies modules.

 

Miscellaneous Message Management Options

Where link goes

To set spam message management

Anti-Spam > Spam Management

To set phishing message management

Anti-Phishing

To set virus message management

Anti-Virus (both Inbound and Outbound options)

To set policies for your organization

Policy & Compliance > Filters (both Inbound and Outbound options)

Junk Box Summary

Both administrators and users receive Junk Box summaries listing the incoming email that Email Security has quarantined. From these summaries, users can choose to view or unjunk an email if the administrator has configured these permissions. From the Junk Box Management > Junk Box Summary window, users can determine the language, frequency, content, and format of Junk Box summaries.

Frequency Settings

To define the frequency settings of the Junk Box Summary:
1
Select the Frequency of summaries from the drop down list. Options range from Never to 14 Days.
2
Select the Time of day to send summary. You can select Any time of day or specify an hour to send by selecting Within an hour of and choosing the hour from the drop down menu.
3
Select the Day of week to send summary. You can select Any day of the week or select Send summary on and specify a day.
4
Specify the Time Zone for the Email Security system.
5
Scroll to the bottom of the page and select Apply Changes if done.

Message Settings

To define the message settings for the Junk Box Summary:
1
In Summaries include section, chose All Junk Messages or Only likely junk (hide definite junk) in Junk Box Summaries.
 
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NOTE: If All Junk Messages is selected, both definite and likely junk messages are included. If Only likely junk is selected, only likely junk messages are included in the summary.
2
Select the Language of summary email from the drop down list.
3
Check the box to enable Plain summary if you want to send junk box summaries without graphics.

The following image shows a Plain Summary:

The following image shows a Graphic Summary:

4
Check the box to Display junk statistics in summary email. This includes junk statistics in the Junk Box Summary.
5
Scroll to the bottom of the page and select Apply Changes if done.

Miscellaneous Settings

To define the Miscellaneous settings for the Junk Box Summary:
1
Check the box to enable Send Junk Box Summary to delegates. This send summary emails sent directly to a user’s delegates. Users with delegates no longer receive summary emails.
2
Select one of he options for Enable “single click” viewing of messages. You can select from the following:
Off—The “single click” viewing of messages setting is not enabled.
View messages only—Users are able to preview messages without having to type their name or password.
Full Access—Users can click any link in a Junk Box Summary and are granted full access to the particular user’s settings.
3
Check the box to Enable Authentication to Unjunk if you want to require authentication for unjunking messages in the Junk Box Summary.
4
Check the box Only send Junk Box Summary emails to users in LDAP to only include LDAP users as recipients of the Junk Box Summary emails. With this setting selected, users not associated with the LDAP do not receive Junk Box Summary emails.
5
To enable authentication for non-LDAP users, click the link. You are automatically directed to the Users, Groups & Organizations > Users screen. For more information regarding LDAP and non-LDAP users, refer to the Users, Groups & Domains.
6
Scroll to the bottom of the page and select Apply Changes if done.

Other Settings

To define the Other Settings for the Junk Box Summary:
1
Choose Email address from which summary is sent. Select from the following:
Send summary from recipient’s own email address
Send summary from this email address and specify the email address in the space provided.
2
Specify the Name from which summary is sent in the space provided.
3
Specify the Email subject in the space provided: for example, Admin Junk Summary.
4
Select Apply Changes if done. Select Revert if you want to fall back to the previously save definitions.