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Enforced Client Policy and Reporting Server 2.3 Admin Guide

Troubleshooting

Topics:  

Installation Errors

Two specific errors may occur during installation of the Content Filtering Client:

1
An invalid serial number is entered.
2
The serial number entered is not licensed for the Content Filtering Client.

In both of these install errors, the installation fails and a notepad opens with log messages displays. You can save this log file for diagnostic reference. You may need to use this log if you contact SonicWall Support.

Content Filtering Client Errors

This section describes how to view the various error messages that may display on the Content Filtering Client. The images in this section may be useful for diagnostics.

The following error message displays when the Content Filtering Client license has expired. Log in to your MySonicWall account to renew your service subscription.

The following message displays when the Content Filtering Client policy is not specified. Navigate to the Policies > Enforcement > Policies page to configure the Policy Settings.

The following message displays when the Content Filtering Client is blocked from use. Navigate to the Security Services > Client CFS Enforcement page to unblock the client.

The following message displays when the Content Filtering Client is set to log only. The client is not blocking access to Websites. Navigate to the Policies > Enforcement > Clients page to change the client to block.

For more information and related documentation, see the SonicWall Support Site at https://support.sonicwall.com/.