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Email Security 9.0 User Guide

Junk Box Management

The Junk Box allows you to review and process email messages that have been quarantined in the Junk Box. Through analysis, these emails have been flagged as spam, virus-infected, policy violations, or phishing attempts. After review, you can unjunk a falsely identified message. When you unjunk an incoming message, Email Security adds the sender of the message to your Allowed list and delivers the email to you.

This chapter provides information about the following topics:

Logging In to Your Junk Box

When Email Security determines a message is junk, the message is stored in a Junk Box on the Email Security server and alerts you by email. You can log in to your Junk Box to view messages that were junked by Email Security.

To log in to your Junk Box, click the Visit Junk Box link in the Junk Box Summary email.

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NOTE: Many of SonicWall Email Security windows are pop-up windows; configure your web browser to allow pop-ups from the SonicWall Email Security server.

Junk Box

After clicking the Visit Junk Box link in the Junk Box Summary email, you are automatically directed to the Junk Box Management > Junk Box page. Messages can be quickly searched, sorted and filtered. Under the simple search fields, the system shows how long junked email is retained before it is deleted.

Simple Search Queries

To perform a simple search:
1
Enter the text you want to search for in the Simple search field.

Surround sentence fragments with quotes (for example: “look for me”). Boolean operators AND, OR, and NOT are supported.

2
Select the field to search on from the drop-down menu.

Choose from Subject, To, From, or Unique Message ID.

3
Click on Search.

The results are displayed in the data table.

Advanced Search Filters

Advanced search filters are performed directly on the data that's displayed. Select the down arrow next to the column title to filter the data. Some columns are searchable by typing in a string of text to search on. Like when using the simple query, you can search on fragments by using quote marks and the Boolean operators AND, OR and NOT. Other columns allow you to choose one or more filters from a list of pre-populated options. You can also filter more than one column at a time. The results of any filtering are immediately shown in the data table.

Sorting

The columns in the data table can be sorted in sorted in ascending or descending order.

To sort a column:
1
Click in a the column you want to sort. A small arrowhead appears in the column. The arrowhead points up to indicate ascending order and down to indicate descending order.
2
Click in the column again to change the direction of the arrowhead. The data refreshes immediately to reflect the choice you made.

Customizing the Data Table Format

Customize the table format by using the buttons at the top of the table.

 

Button name

Definition

Add Columns

Select Add Columns to get the drop down menu. Check the box for the data you want to appear in the table. Uncheck them to remove them from the table.

Clear Filers

Clears any filters you set during an advanced filtering search.

Save View

Saves the view you created after adding or removing columns.

Reset to Default View

Resets the data table back to the default view.

Settings

Takes you to Anti-Spam > Spam Management to customize the settings for managing spam in your Junk Box. See Spam Management for more information.

Managing Junk Box Messages

Depending on how your Email Security implementation is configured, you may be able manage your own Junk Box. See the table below for a description of the buttons at the top left of the data table.

 

Button name

Definition

Delete

If configured to allow user control, this deletes the selected messages. Select one message by clicking on it. Select a series of messages by clicking on the first message and then shift-clicking on the last one. Select disconnected messages by control-clicking on each one you want. Then click on Delete.

Unjunk

If configured to allow user control, this allows you to remove a valid email message from the Junk Box. Select one message by clicking on it. Select a series of messages by clicking on the first message and then shift-clicking on the last one. Select disconnected messages by control-clicking on each one you want. Then click on the Unjunk button.

Refresh

Refreshes the data in the table.

Junk Box Summary

The Junk Box Management > Junk Box Summary page contains the Frequency Settings and Other Settings sections that you use to set up message management for the Junk Box. If Adhere to system defaults is checked, system defaults are followed, and the selectable settings are grayed out and disabled. To configure your own settings, deselect this check box.

Frequency Settings

If adhering to system defaults is disabled, you can choose how often you receive summary emails about your junk box.

To define Frequency Settings:
1
Choose the Frequency of summaries from the drop down list.Options range from 1 or 4 hours; 1, 3, 7 or 14 days; or Never.
2
Select the Time of day to send summary. You can select Any time of day or specify an hour to send by selecting Within an hour of and choosing the hour from the drop down menu.
3
Select the Day of week to send summary. You can select Any day of the week or select Send summary on and specify a day.
4
Specify the Time Zone for the system.
5
Scroll to the bottom of the page and select Apply Changes if done.

Other Settings

If adhering to system defaults is disabled, you can the parameters of the Junk Box Summary email.

To define the Other Settings for the Junk Box Summary:
1
Select the Language of summary email from the drop down list.
2
Check the box to enable Plain summary if you want to send junk box summaries without graphics.

Refer to Logging In to Your Junk Box to see a graphic example of the Junk Box Summary. The following image shows a plain summary:

3
Select the type of information for your Summaries to include. Select All junk messages or Only likely junk (hide definite junk).
4
If you want to Send Junk Box Summary to delegates, check the box and the you will not receive it.
5
Select Apply Changes.